Service Delivery Associate (Lockbox)

SPS North America, Inc; Pittsburgh (Allegheny County); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Paid Time Off

Bonuses

Benefits

Job summary

SPS North America in Pittsburgh, PA is seeking a Lockbox Processing Clerk to join a cross-functional team dedicated to accurate mail processing and document handling. The role involves scanning checks and documents, maintaining confidentiality, and meeting production standards.

The schedule is full-time with hours from 7 AM to 4:30 PM, and prior lockbox or payment processing experience is preferred. We offer a comprehensive benefits package, PTO and a 401(k) with company match.

Qualifications

• High school diploma or equivalent; additional education or training in a related field is a plus.
• 1+ years of relevant experience; lockbox or payment processing experience preferred.
• Strong attention to detail and accuracy.
• Able to work independently and in a team.
• Ability to lift/move mail trays and packages up to 25 pounds.
• Excellent communication skills, written and verbal.

Responsibilities

• Open, sort, and scan incoming mail per procedures.
• Operate scanning equipment to capture images of checks and documents.
• Perform quality checks to ensure correct processing.
• Maintain confidentiality and security of processed information.
• Meet or exceed production and quality standards.

Skills

Attention to detail

Team player

Communication skills

Basic computer operations

Education

High school diploma or equivalent

Tools

Document scanning devices

Job description

Come explore the Power of Possibility with a career at SPS! We have an excellent opportunity for an experienced Lockbox Processing Clerk to come grow with our team inPittsburgh PA! This full-time position is ideal for someone with 1+ years of relevant experience looking for a stable place to work, learn, and develop. We are a cross-functional team looking for someone eager to make a lasting contribution!

SPS offers a competitive benefits package including paid time off, paid holidays, medical, dental, vision, legal and life insurance, transit program, referral bonuses, pet discounts, EAP, education discounts, and a 401K with company match.

Schedule: Typically, Sunday, Monday, Thursday, Friday, Saturday . 7 AM-4:30 PM

What you will be doing:

• Opening, sorting, and scanning incoming mail according to predefined procedures.
• Operating scanning equipment to capture images of checks, payment coupons, and other documents.
• Performing quality checks to ensure all items are processed correctly.
• Maintaining confidentiality and security of all processed information.
• Meeting or exceeding production and quality standards set by the company.

What we need from you:

• Strong attention to detail and accuracy.
• To be able to work both independently and in a team setting successfully.
• The capability to use/learn technology such as: document scanning devices and basic computer operations.
• Ability to handle physical duties associated with the job, such as lifting and moving mail trays and packages up to 25 pounds.
• An ability to be bright, articulate, and neat in appearance.
• Excellent communication skills, both written and verbal.
• High school diploma or equivalent; additional education or training in a related field is a plus.
• Previous experience in a lockbox or payment processing environment is preferred.

Travel: None or Negligible

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation:

The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:

This posting is for an existing vacancy.

Pay Range

$20 - $20 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings:Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees

and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations

in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

Acknowledgement Section:

By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in SPS North America’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.