Service Customer Relations Coordinator

Group 1 Automotive, Inc.; Rockland (MA); Presencial; USD 45.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Great Working Environment

Comprehensive Training & AdvancementOp

Medical, Dental & Vision Insurance

Life & Disability Insurance

401(k) with Company Match

Employee Vehicle Purchase Program

Employee Stock Purchase Plan

Descripción de la vacante

Group 1 Land Rover Rockland, part of Group 1 Automotive, is hiring a Service Customer Relations Coordinator to support the service team in delivering a high-quality customer experience.

In this on-site role, you will schedule service appointments, loaners, and vehicle pickups/deliveries, assist the Service Manager and Advisors, and help with daily service department operations while earning competitive pay and benefits.

Formación

• Positive attitude is essential for a friendly and proactive customer experience.
• Previous sales or customer service experience is preferred.
• High level of attention to detail in handling scheduling and coordination.
• Strong written and verbal communication skills for team and customers.
• Ability to develop positive relationships with team members and customers.
• Professional appearance and appropriate dress are required for this client-facing role.

Responsabilidades

• Scheduling service appointments.
• Scheduling loaner cars.
• Scheduling pickup and delivery of customer vehicles.
• Assist the Service Manager and Service Advisors.
• Support in the daily operations of the service department.

Conocimientos

Positive attitude

Customer service experience

Attention to detail

Communication skills

Relationship building

Professional appearance

Descripción del empleo

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees.

At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

Group 1 Land Rover Rockland is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add qualified Service Customer Relations Coordinator to our team. With our state-of-the-art facility, unbeatable work environment, and industry-leading compensation, you'll have the tools and resources to thrive and reach new heights in your career.

Responsibilities

• Scheduling service appointments
• Scheduling loaner cars
• Scheduling pickup and delivery of customer vehicles
• Assist the Service Manager and Service Advisors
• Support in the daily operations of the service department

Qualifications

• Positive Attitude
• Prior sales or customer service experience (preferred).
• High level of attention to detail.
• Strong communication skills, both written and verbal.
• Ability to develop positive relationships with team members and customers.
• Professional appearance and appropriate dress required.

In addition to competitive pay, we offer our associates the following benefits:

• A Great Working Environment
• Comprehensive Training & Advancement Opportunities
• Medical, Dental & Vision Insurance
• Life & Disability Insurance
• 401(k) with Company Match
• Employee Vehicle Purchase Program
• Employee Stock Purchase Plan

The compensation for the position ranges from $45,000 - $55,000 a year

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.