Service Coordinator - Watches

London Jewelers; Manhasset (NY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

401(k) with employer matching

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

London Jewelers is seeking a Repair Coordinator at Americana Manhasset to act as the primary liaison between customers, sales associates and the repair team, ensuring exceptional service in a luxury setting.

You will handle watch repairs for brands like Rolex, Patek Philippe and Panerai, coordinate with vendors, and enter servicing details into the POS system while ensuring accurate invoicing and thorough repair reporting. This full-time role offers a strong benefits package.

Qualifications

• Strong customer service and computer skills.
• Knowledge of watches.

Responsibilities

• Serves as primary liaison between customers, sales associates and repair team.
• Processes customer watch repairs on Rolex, Patek Philippe and Panerai watches; works with vendors regarding repair issues.
• Communicates instructions for servicing and enters information into the POS system; evaluates items condition and clearly identifies necessary repairs.
• Maintains organized inventory repair reports and reviews repair tickets for correct invoicing.

Skills

Customer service

Computer skills

Watch knowledge

Tools

POS system

Job description

Job Description

Repair Coordinator

Overview

London Jewelers is a premier jewelry business, family owned and operated for over 90 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and gifts, presented in a luxurious style and setting with superior customer service. We are seeking a Repair Coordinator to join our location in the Americana Manhasset.

Responsibilities

• Serves as primary liaison between customers, sales associates and repair team.
• Processes customer watch repairs on Rolex, Patek Philippe and Panerai watches; works with vendors regarding repair issues.
• Communicates instructions for servicing and enters information into the POS system; evaluates items condition and clearly identifies necessary repairs.
• Maintains organized inventory repair reports and reviews repair tickets for correct invoicing.

Qualifications / Experience

• Strong customer service and computer skills.
• Knowledge of watches.

Job Type

• Full-time

Salary

• $25.00 - $30.00 per hour

The rate of pay offered will be dependent upon candidates relevant skills and experience.

Benefits

• 401(k) with employer matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.

Company Description

London Jewelers is a premier jewelry business, family owned and operated for 100 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and giftware, that has adorned the most prestigious collections and graced the most elegant occasions.

From its humble beginnings in Glen Cove in 1926 to becoming a beacon of luxury and throughout 4 generations, London Jewelers has consistently pushed the boundaries of service excellence and expertise, being recognized as a premier destination, and an authorized retailer of internationally renowned brands.