Service Coordinator Trainee

PCA Care Connections; Philadelphia (Philadelphia County); Hybrid; USD 38,000 - 44,000; Full time

Job summary

PCA Care Connections is seeking a Service Coordinator Trainee to facilitate and coordinate long-term supports, working primarily remotely with office access as needed.

You will conduct assessments, develop individualized service plans, and coordinate with providers and families to meet participants’ needs and goals. Strong communication, organization, and cultural competency are essential.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Minimum of three years in a social service or health care related setting.
• Professional characteristics: energy, communication, organization, flexibility, critical thinking, cultural competency.

Responsibilities

• a. Conducts comprehensive person-centered assessments utilizing InterRAI and PCSP tools.
• b. Develops individualized service plans with participant, family, and caregivers.
• c. Identifies and arranges LTSS and related services.
• d. Facilitates participant choice of providers.
• e. Adheres to all MCO timeframes.
• f. Documents and reports as required.
• g. Participates in Interdisciplinary Team meetings.
• h. Conducts home visits and calls to monitor plan progress.
• i. Facilitates care transitions.
• j. Coordinates with behavioral health services.
• k. Monitors participant satisfaction.
• l. Supports CHC eligibility maintenance.
• m. Completes incident reports and RCA as needed.
• n. Notifies rights, assists with complaints and fair hearings
• o. Ensures HIPAA compliance.

Skills

High energy

Excellent communication

Well organized

Flexible

Critical thinking

Cultural competency

Education

High School Diploma or equivalent

Job description

Salary Range: $37,605.84 To $43,533.46 Annually

Company name: PCA Care Connections

Title of position: Service Coordinator Trainee

Position type: Full Time

Pay range: $37,605.84-$43,533.46 varies based on experience.

Location: PCA Main Building

DESCRIPTION: Reporting to a Supervisor, this position facilitates and coordinates long-term services and supports, utilizing a person-centered approach to improve psychosocial and health outcomes. In accordance with procedures and requirements of Community Health Choices (CHC) Managed Care Organization (MCO), the Service Coordinator (SC) has responsibility for ongoing assessment, service planning, service coordination, monitoring, follow-up, and evaluation for persons with disabilities and/or older adults. The SC works within a collaborative team approach to identify and address participants’ needs, preferences, and goals related to physical health, behavioral health, social services, and long-term services and supports. SCs work primarily remotely when not in the field but do have access to the office, as needed. All SCs are provided with a tablet and mobile phone to fulfill work duties.

Requirements

Qualifications:

Education: High School Diploma or equivalent.

Experience: Minimum of three years of employment in a social service or health care related setting.

Professional Characteristics:

• High energy level; able to manage a variety of tasks simultaneously.
• Excellent interpersonal and communication skills.
• Well organized.
• High level of flexibility
• Utilizes critical thinking
• Cultural competency

Duties and Functions:

a. Conducts comprehensive person-centered assessments utilizing the InterRAI and Person-Centered Planning Tool (PCSP) tools to determine participants’ needs, strengths, preferences, and goals. Inter RAI and PCSP are completed annually or whenever there is a significant change.

b. Works with participant, his/her family, and/or caregiver, to develop an individualized service plan, making use of consultation with other disciplines as indicated.

c. Identifies, mobilizes, and arranges informal and formal resources to meet participants' needs including LTSS services, other covered services, and non-covered community services and supports.

d. Facilitates participant choice of providers and SCs.

e. Adheres to all MCO required timeframes.

f. Adheres to all documentation and reporting requirements.

g. Participates/Conducts Interdisciplinary Team meetings

h. Conducts home visits and telephone contacts per MCO standards to monitor adequacy and continued appropriateness of service plan as well as goal achievement.

i. Facilitates care transitions

j. Provides coordination with behavioral health services

k. Monitors participant satisfaction to ensure quality of services provided.

l. Supports participants with maintaining their CHC eligibility.

m. Completes critical incidents and associated root cause analysis (RCA) as needed.

n. Notifies participants of their rights and assists with complaint, grievance, and Fair Hearing processes

o. Adheres to the Health Insurance Portability and Accountability Act (HIPAA)

p. Utilizes tablet in the field. Completes all necessary forms and data entry for participants’ record, other management information, and other written reports as required, such as critical incidents.

q. Participates in quality improvement activities

r. Participates in orientation and training and attends regularly scheduled supervision and staff meetings. Seeks opportunities for professional development.

s. Other duties as assigned.

Additional Requirements:

• Must have a valid driver’s license, good driving record, and continuous access to a fully-insured car

All applicants will receive an acknowledgement that their application has been received. Those candidates selected for further consideration will be contacted.

PCA Care Connections is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.