Service Coordinator/Technician

Window World of the Ozarks; Springdale (AR); On-site; USD 35,000 - 50,000; Full time

Job summary

As a leading provider of high-quality windows, doors, and siding, Window World of the Ozarks is seeking a Service Coordinator/Technician. The successful candidate will coordinate service appointments and perform repairs on products, ensuring customer satisfaction and maintaining high service standards.

Benefits

401(k)

Company car

Competitive salary

Qualifications

• Prior experience in customer service is required.
• Ability to troubleshoot issues and provide solutions.
• Valid driver's license and clean driving record.

Responsibilities

• Coordinate and schedule service/warranty appointments.
• Travel to provide and complete service/warranty work.
• Maintain accurate records of service calls.

Skills

Customer service

Communication

Organizational skills

Troubleshooting

Problem-solving

Job description

Benefits:

• 401(k)
• Company car
• Competitive salary

About the Role:

We are seeking a Service Coordinator/Technician to join our team at Window World of the Ozarks. As a leading provider of high-quality windows, doors, and siding, we are looking for a dedicated individual to help coordinate service appointments and complete service and warranty work on windows and doors for our customers. Service Technicians will travel to customers’ homes or businesses to perform product repairs and warranty work.

Responsibilities:

• Coordinate and schedule service/warranty appointments.
• Travel to provide and complete service/warranty work on windows and doors.
• Assess issues and problem-solve to perform repairs.
• Perform routine warranty maintenance.
• Maintain accurate records of service calls and customer interactions.
• Assist with inventory management and ordering of service parts.
• Ensure customer satisfaction by following up on service appointments.

Requirements:

• Prior experience in customer service.
• Strong communication and organizational skills.
• Have the ability to troubleshoot issues and provide solutions.
• Have a valid driver's license and a clean driving record.
• Have a positive attitude and willingness to learn.
• Must be able to use personal protective equipment, stand or walk, occasionally bend, squat, climb stairs, and lift up to 150 pounds.
• Have the ability to work independently; self-motivated to get results.
• Manage overtime on service calls with patience and not rushing the job.
• Preferred ability to service windows and doors.
• Pass drug and background test.
• Enjoys working with clients and installers.
• Effectively schedules ahead while maintaining flexibility.

About Us: Window World of the Ozarks has been serving the Springdale, AR community for over 20 years, providing exceptional products and customer service. Our team takes pride in delivering top-notch solutions for our customers, and we offer a supportive and collaborative work environment for our employees.