Service Coordinator Supervisor

The Center for Human Services; Green Park (MO); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Benefits package

Hybrid/Remote work option

Job summary

The Center for Human Services in St. Louis, MO is seeking a Service Coordinator Supervisor to oversee the daily operations of the Service Coordination department, ensuring adherence to state statutes and CHS policies.

You will recruit, interview, hire, train, and evaluate staff; maintain clear communication with families, guardians, and community providers; and oversee timely documentation, billing, ISP development, quarterly reviews, and utilization requests.

Qualifications

• Bachelor’s degree in related field plus five years related work experience.
• Master’s degree in related field plus three years related work experience.
• Must provide valid driver’s license.
• Must provide proof of personal valid vehicle insurance.
• Experience with supervisory responsibilities preferred.
• Experience with Setworks, Kronos, Therap and Microsoft Office.
• Experience with person-centered plans for individuals with IDD.
• Experience in multi-disciplinary teams and community providers.

Responsibilities

• Plan and coordinate with the Service Coordinator on specific issues.
• Recruit, interview, hire, schedule and train team members with performance feedback.
• Handle discipline and termination per company policy.
• Lead staff meetings, share updates, and problem solve with team.
• Maintain effective communication with families, guardians and providers.
• Ensure documentation, billing, ISP development, quarterly reviews and utilization requests are completed on time.
• Serve as a resource to staff using best practices when working with individuals served.
• Collaborate with Regional Office PR/QE teams on provider quality.
• Respond to cultural competencies emphasis in the organization.

Skills

Leadership

Communication

Team management

Organizational skills

Problem solving

Education

Bachelor’s degree in related field

Master’s degree in related field

Tools

Setworks

Kronos

Therap

Microsoft Office

Job description

Service Coordinator SupervisorFull-timeSt. Louis, MOSt. Louis County(Hybrid/Remote)**Applicant must live in the service area to be considered**Compensation above the base rate may be offered based on relevant experienceABOUT USThe Center for Human Services (CHS) has provided exceptional opportunities for individuals with intellectual and developmental disabilities since 1955. Currently, CHS provides programs and services to assist individuals with disabilities, low income, at-risk children, and their families to meet their goals, and experience their best lives while living, working, playing, and becoming a part of their communities. As an organization, we are leaders in excellence, we have a steadfast commitment to solutions, we respect all differences, abilities, and similarities in our employees and clients, and we advocate autonomy!SUMMARYThe Service Coordination Supervisor supports the CHS mission by overseeing the daily operations of the Service Coordination (SC) Department and follows the Department of Mental Health statutes and directives along with CHS policies and procedures.ESSENTIAL DUTIES AND RESPONSIBILITIESExercises independent judgment by planning and coordinating with the Service Coordinator regarding specific issuesAffirms the Success of Team Members assigned by recruiting, interviewing, hiring, scheduling, and providing necessary training. Provide constructive and timely feedback by scheduled performance evaluations or during everyday interactions to assigned team members. Handles discipline and termination of assigned team members in accordance with company policy by implementing measures focused on motivation of the Service Coordination team to improve performance, quality, and efficiencies.Create a Culture of Communication by attending and conducting staff team meetings at least once per month by sharing departmental information, process changes, identifying solutions to issues or concerns raised by team members, and working with team members to problem solve case specific issues. Maintaining effective communication and professional relationships with families, guardians, community providers and other stakeholders.Deliver Quality Services to Individuals by ensuring assigned team members are completing documentation accurately and within required timelines, to include by not limited to, support monitoring, TCM logging/billing, ISP development, quarterly reviews, and Utilization Review requests. Serves as a resource to team members by using best practices in working with individuals served and community providers.Works closely with the Regional Office PR/QE teams by monitoring the quality of providers. Staff will comply and understand the unique combination of cultural variables by appropriately responding to the ongoing emphasis on Cultural Competencies of the organization.SKILLS AND ABILITIESAbility to motivate othersAbility to problem solveCapable of managing othersDeveloping othersEthical behavior and decision makingExcellent communication skillsPositive with collaborative attitudeStrong computer skillsStrong problem solverStrong reasoning abilityTeam orientedCOMPETENCIESAccurate listeningAttention to DetailAttitude toward othersInitiativeMeeting StandardsProblem SolvingQUALIFICATIONSREQUIRED EDUCATION:Bachelor’s degree (BA or BS) in related field from an accredited university plus five years of related work experience or master’s degree (MA or MS) in related field from an accredited university plus three years of related work experience.REQUIRED MISCELLANEOUS QUALIFICATIONS:Must provide valid driver’s license.Must provide proof of personal valid vehicle insurance.PREFERRED EXPERIENCEPrevious supervisory experience is preferred OR two years’ experience as a Lead Service Coordinator at CHS; strong leadership qualities, personnel management, and exceptional communication, interpersonal, and organizational skills preferred.Experience with a variety of case management and documentation applications such as, but not limited to Setworks, Kronos, Therap, etc.Experience as a member of a multi-disciplinary team in the areas assessing, developing, or implementing individual person-centered plans, especially for persons with intellectual/developmental disabilities.Experience in utilizing the Microsoft Office Suite.PHYSICAL REQUIREMENTSReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Prolonged periods sitting at a desk and working on a computer.Some travel for meetings within the region.Must be able to lift 10 pounds at times and occasionally lift and/or move up to 25 pounds.BENEFITS: CHS offers best-in-industry benefits. Click here to view our Benefits guide for more detailsSHIFTS: FT (40 hrs.) Mon-Fri: 8am-5pmEEO STATEMENTCenter for Human Services/Chariton Valley Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This statement applies throughout the life cycle of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at 660-826-4401 ext. 331 or 660-665-1111 ask for HR.