Service Coordinator Supervisor

Center for Human Services - Missouri; St. Louis (MO); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Center for Human Services in St. Louis, MO, is seeking a Service Coordination Supervisor to oversee the SC Department, ensuring compliance with DMH directives and CHS policies. The role emphasizes leadership, staff development, and coordination with regional teams.

Applicants must meet education and experience requirements or have an advanced degree with related experience. The position is full-time, with a hybrid/remote arrangement and benefits; location is within a service-area region.

Qualifications

• Bachelor’s degree with five years of related work experience or Master’s degree with three years of related work experience.

Responsibilities

• Plan and coordinate with the Service Coordinator on specific issues.
• Recruit, interview, hire, schedule, and train team members; provide feedback and evaluations.
• Facilitate monthly staff meetings; communicate with families and stakeholders; problem solve case-specific issues.
• Ensure documentation is accurate and timely; monitor quality and utilization; support ISP development and reviews.
• Collaborate with regional PR/QE teams; uphold cultural competency and high service standards.

Skills

Motivation of others

Problem solving

People management

Developing others

Ethical decision making

Excellent communication

Team oriented

Strong computer skills

Strong reasoning ability

Education

Bachelor’s degree in related field from an accredited university

Master’s degree in related field from an accredited university

Tools

Setworks

Kronos

Therap

Microsoft Office Suite

Job description

• Applicant must live in the service area to be considered**

Full-time

St. Louis, MO

St. Louis County

(Hybrid/Remote)

• Applicant must live in the service area to be considered**

Compensation above the base rate may be offered based on relevant experience

About Us

The Center for Human Services (CHS) has provided exceptional opportunities for individuals with intellectual and developmental disabilities since 1955. Currently, CHS provides programs and services to assist individuals with disabilities, low income, at-risk children, and their families to meet their goals, and experience their best lives while living, working, playing, and becoming a part of their communities. As an organization, we are leaders in excellence, we have a steadfast commitment to solutions, we respect all differences, abilities, and similarities in our employees and clients, and we advocate autonomy!

Summary

The Service Coordination Supervisor supports the CHS mission by overseeing the daily operations of the Service Coordination (SC) Department and follows the Department of Mental Health statutes and directives along with CHS policies and procedures.

Essential Duties And Responsibilities

• Exercises independent judgment by planning and coordinating with the Service Coordinator regarding specific issues
• Affirms the Success of Team Members assigned by recruiting, interviewing, hiring, scheduling, and providing necessary training. Provide constructive and timely feedback by scheduled performance evaluations or during everyday interactions to assigned team members. Handles discipline and termination of assigned team members in accordance with company policy by implementing measures focused on motivation of the Service Coordination team to improve performance, quality, and efficiencies.
• Create a Culture of Communication by attending and conducting staff team meetings at least once per month by sharing departmental information, process changes, identifying solutions to issues or concerns raised by team members, and working with team members to problem solve case specific issues. Maintaining effective communication and professional relationships with families, guardians, community providers and other stakeholders.
• Deliver Quality Services to Individuals by ensuring assigned team members are completing documentation accurately and within required timelines, to include by not limited to, support monitoring, TCM logging/billing, ISP development, quarterly reviews, and Utilization Review requests. Serves as a resource to team members by using best practices in working with individuals served and community providers.
• Works closely with the Regional Office PR/QE teams by monitoring the quality of providers. Staff will comply and understand the unique combination of cultural variables by appropriately responding to the ongoing emphasis on Cultural Competencies of the organization.

Skills And Abilities

• Ability to motivate others
• Ability to problem solve
• Capable of managing others
• Developing others
• Ethical behavior and decision making
• Excellent communication skills
• Positive with collaborative attitude
• Strong computer skills
• Strong problem solver
• Strong reasoning ability
• Team oriented

COMPETENCIES

• Accurate listening
• Attention to Detail
• Attitude toward others
• Initiative
• Meeting Standards
• Problem Solving

Qualifications

• REQUIRED EDUCATION:
  Bachelor’s degree (BA or BS) in related field from an accredited university plus five years of related work experience or master’s degree (MA or MS) in related field from an accredited university plus three years of related work experience.

Required Miscellaneous Qualifications

• Must provide valid driver’s license.
• Must provide proof of personal valid vehicle insurance.

Preferred Experience

• Previous supervisory experience is preferred OR two years’ experience as a Lead Service Coordinator at CHS; strong leadership qualities, personnel management, and exceptional communication, interpersonal, and organizational skills preferred.
• Experience with a variety of case management and documentation applications such as, but not limited to Setworks, Kronos, Therap, etc.
• Experience as a member of a multi-disciplinary team in the areas assessing, developing, or implementing individual person-centered plans, especially for persons with intellectual/developmental disabilities.
• Experience in utilizing the Microsoft Office Suite.

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods sitting at a desk and working on a computer.
• Some travel for meetings within the region.
• Must be able to lift 10 pounds at times and occasionally lift and/or move up to 25 pounds.

BENEFITS:

CHS offers best-in-industry benefits. Click here to view our Benefits guide for more details

SHIFTS:

FT (40 hrs.) Mon-Fri: 8am-5pm

EEO STATEMENT

Center for Human Services/Chariton Valley Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This statement applies throughout the life cycle of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at 660-826-4401 ext. 331 or 660-665-1111 ask for HR.