Service Coordinator/Staffer - Peoria, IL

Advantage Home Care - MO/IL/TN; Peoria (IL); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Earned Time Off

Medical Benefits, Dental, Life Insurance

Weekly paychecks

Competitive Pay

Performance Bonuses

Room for advancement

Job summary

A regional home care provider in Peoria, Illinois is looking for a dedicated professional to join their team. The role involves delivering exceptional customer service, managing both electronic and paper medical records, and ensuring compliance with regulations. Applicants should have a high school diploma and at least two years of relevant office experience. This position offers competitive pay and benefits including earned time off, medical coverage, and performance bonuses.

Qualifications

• Minimum of 2 years office experience preferred.
• Must have recent working experience in home health care or medical staffing.

Responsibilities

• Maintain a cheerful demeanor and develop rapport with clients and staff.
• Deliver exceptional customer service and address requests in a timely manner.
• Communicate with branch manager about problems and complaints.

Skills

Customer service

Communication

Teamwork

Education

High school graduate/GED

Job description

Overview

4 weeks ago Be among the first 25 applicants

Pay rate starting at $17/hour.

Education and Experience

• High school graduate/GED
• Minimum of 2 years office experience preferred
• Must have recent working experience in home health care or medical staffing

Responsibilities

• Maintain a cheerful demeanor and work to develop a positive rapport with all clients, staff members, and community resources affiliated with home care services
• Deliver exceptional customer service to all clients and field staff and effectively address all requests in a timely manner
• Reads and stays abreast of state, federal and business regulations
• Provide excellent communication to branch and corporate staff
• Contact new client referrals and held clients timely and often to coordinate the start or continuation of care
• Work in conjunction with the service coordinator to ensure branch staffing needs are continually met
• Responsible for collecting paper documentation submitted by field staff, reviewing it for accuracy and submitting it to the appropriate departments in a timely manner
• Maintain employee and client medical records (electronic and paper files) including making files, filing regularly and keeping files up to date
• Communicate with branch manager regarding problems and complaints
• Guarantee all private business information & protected health information is kept confidential
• As needed- Participates in special department projects
• As needed- Attends state held in-service trainings/meetings per management's direction
• Other duties as assigned by management

Benefits

• Earned Time Off
• Medical Benefits, Dental, Life Insurance
• Weekly paychecks
• Competitive Pay
• Fun, Lively, and Family work environment
• Performance Bonuses
• Room for advancement

Schedule

• 8 hour shift

Supplemental pay types

• Bonus pay