Service Coordinator

Liberty Military Housing; Norfolk (VA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Premium insurance

ESOP (employee ownership)

401(k) with company match

Education reimbursement

Paid time off + holidays

Wellness benefits and gym access

Boot allowance

Bonuses for performance

Career growth opportunities

Life and AD&D insurance

Job summary

Liberty Military Housing is seeking a Service Coordinator in Norfolk, VA to support resident move in/out processes across a multi-family community. You will handle heavy customer interaction, coordinate vendor services, and ensure timely completion of work orders while upholding LMH's service standards.

The role requires strong communication, organization, and a proactive approach to resident satisfaction, with occasional travel to regional locations and a valid driver's license.

Qualifications

• 1–2 years’ experience in residential property management or customer service preferred.
• Experience with vendors or ordering services (appliances, plumbing, electrical) preferred.
• Proficiency in MS Office (Word, Excel) and basic data input into systems.

Responsibilities

• Schedule and conduct home inspections related to move in/move out.
• Assist with ordering and scheduling vendor services.
• Maintain make-ready boards and ensure timely completion of work.
• Coordinate with maintenance team to assign and track service requests.
• Provide residents with charges related to move out/final inspection.
• Create purchase orders for vendor services and products.
• Generate work orders for make-readies and maintenance requests.
• Close work orders/tickets after completion.
• Monitor water intrusion and issue 3-day notices as needed.
• Follow up with residents after services and promote satisfaction.
• Maintain logs and systems (Keytrak, pest control, logs).
• Input information into Payscan, Yardi, and other systems.
• Distribute notices and participate in property walks/inspections.

Skills

Customer service

Vendor coordination

Effective communication

Multi-tasking

Tools

Yardi

Payscan

Microsoft Excel

Job description

Overview

Liberty Military Housing – Own your passion for service !

Liberty Military Housing is one of the largest providers of military family housing in the United States. In partnership with the US military, we are committed to delivering safe, high-quality homes and exceptional service to the families of men and women who serve our country. We’re seeking dedicated team members for a variety of roles and offer excellent benefits, training, development, and opportunities for advancement. If you’re ready to grow your career and become an employee owner, explore our current opportunities today.

What We Provide You:

Liberty Military Housing is committed to supporting our team members in every aspect of life—from career development to family needs and overall health and wellness.

• Platinum-Level Medical, Dental & Vision Coverage with affordable premiums
• Employee Stock Ownership Plan (ESOP) become an employee owner with retirement savings
• 401(k) Retirement Plan with Company Match
• Education Reimbursement up to $5,250 per year
• Generous Paid Time Off , including vacation, sick time, and 11 paid holidays
• Wellness Benefits , including free gym access and additional wellness programs
• Annual Boot Allowance
• Maintenance Bonus Incentives, including on call bonuses and quarterly bonuses up to $1,500
• Career Growth Opportunities. Unlock your potential with immersive, hands-on training designed to elevate your skills, help you advance, and build a rewarding long-term career with a company that truly invests in your future
• Life and AD&D Insurance

Responsibilities

As a Liberty Military Housing Service Coordinator, you will assist with the resident move in/move out process of a multi-family residential community. Your role includes heavy customer interaction and the ability to effectively schedule maintenance work including the work of vendors and contractors and to ensure all service requests and work orders are completed in a timely manner. Your role requires the ability to work efficiently as well as being able to effectively communicate and deliver on our mission of providing exemplary service according to Liberty Military Housing’s quality service and customer satisfaction standards.

Your Responsibilities Include, But Not Limited To

• Schedule and conduct home inspections as it relates to the move in/move out process, including pre-move in/pre-move out, and final inspections.
• Assist with the ordering and scheduling of vendor services.
• Maintain and monitor make-ready boards to ensure work is accurately distributed and meets completion time lines.
• Work in conjunction with the maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.
• Provide residents with any charges related to move out/final inspection results.
• Create purchase orders for all vendor maintenance services and products (i.e. paint, flooring, etc.).
• Generate work orders for make readies and other maintenance service requests.
• Assist with the closing of work orders/tickets once work is completed.
• Schedule and monitor water intrusion which includes communicating to residents, follow up and 3-day notices.
• Resident follow-ups after services are rendered/completed.
• Promote positive resident relations by ensuring resident concerns and requests are responded to in a timely manner to ensure resident satisfaction.
• Address and follow up on customer service concerns from Satisfacts survey.
• Assist with maintaining systems and logs (Keytrak, pest control, vendor/product logs, etc.).
• Perform various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).
• Assist with the distribution of correspondence/notices (3-day notices, move out charges, water intrusion, other important resident notices that pertain to maintenance services, etc.).
• Participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH’s quality standards.
• Operate a company or personal vehicle to travel to various locations for work purposes.

Qualifications

What You Need for Success:

• 1-2 years’ experience in residential property management or customer service role preferred.
• Prior work with vendors or ordering services (appliances, plumbing, electrical) preferred.
• Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
• Effective communication and interaction with customers, vendors, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.
• Strong service and interpersonal skills.
• Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
• Must possess a positive and professional demeanor in all interactions, under all circumstances.
• Must possess a valid driver's license. Ability to operate a company or personal vehicle or electrical cart.
• Must be available to work a flexible schedule, including weekends, off-hours, and emergencies as required.
• Knowledge of OSHA laws and regulations.
• Ability to travel to other regional locations for work, training, meetings and other work-related activities.
• May require use of a personal/company vehicle or electrical cart.
• Must be able to meet the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.

Pay Range: $22.00 - $25.00 Hourly