Service Coordinator, Neurology

CHOC Children's; Orange (CA); On-site; USD 34,000 - 58,000; Full time

Job summary

CHOC Children’s in Orange, California seeks a Service Coordinator for Specialty Clinics to serve as the primary contact for customer service and governance of quality. The role focuses on delivering patient-centered care and coordinating clinic activities with cross-functional teams.

Required: at least 2 years in a clinic or acute care setting, 2 years in data collection and customer service; education: high school diploma, bachelor's preferred.

Qualifications

• Minimum two years of experience in a clinic or acute care setting.
• Preferred two years of experience in data collection.
• Two years of experience in customer service.
• High School Diploma/GED required; Bachelor's Degree preferred.

Responsibilities

• Serve as primary point of responsibility for customer service and governance of quality in the Specialty Clinics.
• Coordinate data collection and support quality initiatives.
• Collaborate with care teams to ensure patient satisfaction.

Skills

Communication

Composure

Critical thinking

Crisis intervention

Multi-tasking

MS Office

Teamwork

Problem solving

Education

High School Diploma/GED

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Work Location Orange, California

Work Shift Day – 08hrs (United States of America)

Why CHOC?

At CHOC, we strive to be the leading destination of children’s health by providing exceptional and innovative care. We are responsible for the overall health of our community’s pediatric population in our hospitals, clinics, and practices. And because of our breadth of care, your career at CHOC can be as diverse and fulfilling as you determine. CHOC’s compensation structure, benefits offerings, and career development programs are geared to helping you achieve your professional and personal goals.

Environmental Sustainability Statement

Driven by the connection between children's health and a healthy environment, we commit to creating a healthcare model that incorporates environmental sustainability aligned with our mission to protect children's health and patient safety.

Job Summary

The Service Coordinator serves as a primary point of responsibility, accountability and activities related to customer service and governance of quality in the Specialty Clinics.

Pay Range Minimum $25.46 Midpoint $33.73 Maximum $42.01 Rate of pay is determined by various factors, including but not limited to knowledge, skills, competencies, experience, education, as well as position requirements.

Experience

• Required: Minimum two (2) years of experience in a clinic or acute care setting.
• Preferred: Two (2) years of experience in data collection.
• Two (2) years of experience in customer service.

Education

• Required: High School Diploma/GED or equivalent.
• Preferred: Bachelor's Degree.

Training

• Required: None required.

Specialized Skills

• Able to relate and communicate positively, effectively, and professionally with others.
• Able to work calmly and respond courteously when under pressure.
• Critical thinking and crisis intervention skills.
• Able to multi-task and work efficiently and effectively in an environment subject to numerous interruptions e.g., multiple demands, inquiries, special projects requiring critical deadlines.
• Able to use computer and software programs necessary to the position e.g., Microsoft Word and comparable software, Excel, PowerPoint.
• Able to set goals and judge results in accordance with the highest standards and respect; advance care through development of new ideas and technology.
• Promote teamwork to achieve CHOC's mission and understand and exceed customer expectations.
• Able to effectively solve complex patient care and organizational problems; role model positive and professional behavior.

Licensure

Required: None required.

Work Environments

Functional Demand: Light - Moderate energy level. Lift and carry 25-35 lbs. Push/pull 50-100 lbs. (ie. empty bed, stretcher). Physical Activity Requirements: Bending, Carry Objects, Climbing, Keyboard use/repetitive motion, Pinching/fine motor activities, Push/Pull, Reaching forward, Reaching overhead, Sitting, Squat/kneel/crawl (Squad & Knee), Standing, Talk or hear, Taste or smell, Twisting, Walking, Wrist position deviation. Physical Activity Lifting Lifting (Floor to waist level) - Occasional 0-35%, Lifting (Waist level and above) - Occasional 0-35%. Sensory Requirements: Color Discrimination, Depth Perception, Far Vision, Hearing, Near Vision. Environment Requirements: Airborn Communicable Disease, Bloodborne Pathogens, Chemical, Dust Particular Matter, Extreme Noise Levels, Extreme Temperatures, Radiation, Uneven Surfaces or Elevations.

Non-Discrimination Statement

CHOC does not discriminate on the basis of age, race, color, religion, national origin, ancestry, marital status, genetic information, disability, sex, gender (including pregnancy, breastfeeding, childbirth, lactation or related medical conditions), gender identity or expression, medical condition, sexual orientation, veteran status, military or uniformed service member status, or other protected characteristics in accordance with state and federal laws. CHOC will consider for employment qualified applicants with criminal histories, in accordance with the Fair Chance Initiative for Hiring. We encourage individuals from all backgrounds to apply for positions at CHOC, even if your experience doesn’t align perfectly with the listed qualifications for a particular role, as your unique experience may be a great addition to our culture for another one of our opportunities. If you desire support or accommodations throughout the Talent Acquisition process, please inform your Talent Acquisition Partner.

Additional Company Information

Recognized year after year as national leader in employee engagement, and named one of the best children’s hospitals by U.S. News & World Report, this is an exciting time to be at CHOC. Our campus is constantly growing and offering new state-of-the art programs and services as we continue to meet the needs of more than 250,000 children annually, making the opportunities for career enrichment endless. We offer highly competitive salary levels and benefits, but the personal growth and fulfillment you’ll find at CHOC, coupled with an inspiring mission to nurture, advance, and protect the health and well being of children, are perhaps the most valuable payouts of all. We hope you will join our dedicated and talented team of associates committed to the highest standards of care and making a difference in the lives of children in Orange County – and beyond. Driven by the connection between children's health and a healthy environment, we commit to creating a healthcare model that incorporates environmental sustainability aligned with our mission to protect children's health and patient safety. We're always in search for our next Defender of Childhood!