Service Coordinator - Muir Manor

UCHI United Church Homes, Inc.; United States; On-site; USD 40,000 - 55,000; Full time

Job summary

UCHI United Church Homes, Inc. is seeking a Service Coordinator to help clients maintain their independence and well-being. The role involves coordinating community services, monitoring service delivery, and fostering support networks among residents.

Applicants should have a bachelor's degree in social work, two years of experience with elderly populations, and strong communication skills. This position requires travel for client visits and events, and offers an opportunity to make a meaningful impact in the community.

Qualifications

• Two years of experience working with social service delivery to the elderly population.
• Strong interpersonal and communication skills.
• Ability to function independently and adhere to terms set forth in the employee handbook.

Responsibilities

• Coordinate programs for clients and residents to maintain independence and well-being.
• Act as a liaison between community agencies and clients.
• Assist residents in building informal support networks.

Skills

Accountability

Analytical Skills

Advocacy Skills

Assessment Skills

Communication, Oral

Communication, Written

Customer Oriented

Detail Oriented

Goal Oriented

Honesty / Integrity

Initiative

Interpersonal

Organized

Education

Bachelor's Degree in social work

Tools

Microsoft Office

Internet

Job description

Overview

Community Name: Muir Manor. The Service Coordinator is responsible for coordinating programs and services to assist clients or residents in maintaining the highest practicable level of independence and physical, mental, and psychosocial well‑being.

Responsibilities

• Assists and educates clients or residents and families to acquire and utilize community services which may be necessary to maintain a self‑reliant lifestyle.
• Acts as a liaison between community agencies, service providers and clients or residents; seeking out new services and identifying low‑cost providers and/or negotiating discounts.
• Monitors the delivery of services to clients or residents to ensure they are appropriate, timely and satisfactory.
• Maintains a resource directory of available community services.
• Maintains professional relationships with all clients or residents in the housing community to identify areas of need and make referrals to community agencies as necessary.
• Maintains resident files, including intake information, assessment, service referral and termination information, quarterly review and follow‑up, human or civil rights violations and resident, family and provider meeting or communication notes.
• Performs quarterly quality service reviews and follow‑up.
• Submits all required reporting data within specified timeframes.
• Nets with service providers to maintain necessary relationships and pursues avenues for additional services through private, local, state and federal sources.
• May require some travel for conferences, trainings, and other company events.
• Performs all other duties as assigned or directed.
• Promotes wellness activities for all residents, including setting up onsite or mobile health care services and screenings and encourages residents to be proactive in meeting their own social, psychological, and physical needs.
• Coordinates educational events for residents, families, and staff on available community resources (health care, home and community‑based supports, benefits programs, and life skills programs) which will include information on any referral processes and eligibility requirements.
• Assists residents in building informal support networks with other residents, family members and friends.
• Coordinates volunteer support programs with service organizations in the community.
• Assess client needs to establish individual service plans.
• Acts as a family support system and provides any needed community resources for caregivers.
• Can deliver home visits during inclement weather.
• Maintains client, family and provider meeting and communication notes.
• Commutes daily for client home visits and to community service providers, as well as any trainings, conferences, and other company events.

Competencies

• Accountability – Ability to accept responsibility and account for his/her actions.
• Analytical Skills – Ability to use thinking and reasoning to solve a problem; analyze, monitor and evaluate programs and services.
• Advocacy Skills – Ability to intercede or provide support on behalf of another to accomplish a task.
• Assessment Skills – Ability to synthesize information from residents and the housing community based on comprehensive, multidimensional assessments.
• Communication, Oral – Ability to communicate effectively with others using the spoken word.
• Communication, Written – Ability to communicate in writing clearly and concisely.
• Customer Oriented – Ability to take care of customers’ needs while following company procedures; provide excellent service to internal and external customers; establish culturally appropriate relationships.
• Detail Oriented – Ability to pay attention to the minute details of a project or task.
• Goal Oriented – Ability to focus on a goal and obtain a pre‑determined result.
• Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace.
• Initiative – Ability to make decisions or take actions to solve a problem or reach a goal.
• Interpersonal – Ability to get along well with various personalities and individuals; communicate empathetically; help enhance residents’ motivation for change and cultivate hope while addressing ambivalence and barriers to change.
• Organized – Possessing the trait of being organized or following a systematic method of performing a task.

Qualifications

• Education: Bachelor's Degree in social work – preferred.
• Experience: Two (2) or more years’ experience working with social service delivery to elderly population; working knowledge of resources available in geographic location serving the community.
• Computer Skills: Must be able to proficiently operate a computer, the Internet, Microsoft Office, other relevant software, and basic office equipment.
• Certifications & Licenses: Membership and familiarization with American Association of Service Coordinators helpful.
• Other Requirements: Proven experience in service management or facilitation, including organizing, problem‑solving, and advocating; ability to read, write, understand and speak the English language; strong interpersonal and communication skills; ability to work closely with residents, family members, legal representatives, and housing community staff; ability to function independently, have a high level of flexibility and personal integrity; adherence to all terms and conditions set forth in the United Church Homes Employee Handbook.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.