Service Coordinator: Master Scheduling & Customer Care

Simplified Integrations, Inc.; Tracy (CA); On-site; USD 38,572 - 46,838; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Bonus based on performance

Dental insurance

Opportunity for advancement

Training & development

Vision insurance

Wellness resources

Job summary

Simplified Integrations, Inc. in Tracy, CA is hiring a Service Coordinator to manage departmental organization and facilitate communication between customers and technicians. The ideal candidate has strong organizational skills and a professional demeanor.

This full-time position offers a competitive pay range of $28–$34 per hour and opportunities for advancement within the company based on performance.

Qualifications

• Experience in dispatch, service coordination, or customer service.
• Ability to prioritize urgent issues effectively.
• Experience supporting technicians or field teams is a plus.

Responsibilities

• Organize and document the Service Department's functions.
• Acknowledge and manage customer requests promptly.
• Support scheduling for technicians and service calls.

Skills

Strong organization and attention to detail

Strong written and verbal communication

Professional phone presence

Ability to manage high-volume email and calls

Calm under pressure

Comfortable learning service software

Ability to communicate with various stakeholders

Ownership mindset and willingness to improve

Job description

Simplified Integrations, Inc. in Tracy, CA is hiring a Service Coordinator to manage departmental organization and facilitate communication between customers and technicians. The ideal candidate has strong organizational skills and a professional demeanor.

This full-time position offers a competitive pay range of $28–$34 per hour and opportunities for advancement within the company based on performance.