Service Coordinator - Long-term Support Services

Service Access & Management, Inc.; Stroudsburg (Monroe County); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Paid time off & sick leave

401k match

Wellness rewards

Annual raises

Health insurance options

Tuition discounts

Career development

Job summary

Service Access & Management, Inc. (SAM) seeks a Service Coordinator for its Long-term Support Services team in Monroe County, PA.

You will provide ongoing service coordination for Medicaid-eligible participants, linking to community resources and developing detailed service plans to support health, safety, and wellness. The role requires compassionate, detail-oriented individuals who thrive in collaborative, community-based settings and maintain strong relationships with participants and care

Qualifications

• Three or more years in social service or healthcare settings.
• Bachelor's degree in Social Work, Psychology, or related field with practicum experience.
• Ability to work independently and manage a dynamic caseload.
• Strong interpersonal, organizational, and communication skills.
• Valid driver’s license and reliable transportation.

Responsibilities

• Ongoing assessment of participants and comprehensive assessments.
• Referral to needed/approved services.
• Develop and maintain service plans outlining strengths and needs.
• Monitor adherence to plans and participants' safety and wellbeing.
• Communicate priorities to participants and team members.
• Monitor Medicaid eligibility for assigned participants.
• Build positive relationships with participants and team members.

Skills

Experience in social services/healthca

Interpersonal skills

Organizational skills

Communication skills

Independent work

Education

Bachelor's degree in Social Work or Psychology with practicum

Job description

Service Coordinator – Community Wellness Service Line

Start your career, shift your path, or grow your impact with SAM

Who We Are

At Service Access & Management, Inc. (SAM), we believe everyone deserves the opportunity to live their best life; and our team is here to make that possible. With over 800 professionals across Pennsylvania and New Jersey, we provide high-quality services that empower individuals and strengthen communities. Rooted in service, integrity, and respect, SAM is a place where individuals served and colleagues come first.

About The Service Coordinator Role

As a Service Coordinator within our Long-term Support Services team, you'll play a vital role in supporting participants who are Medicaid eligible under Community Health Choices waiver through providing ongoing service coordination services to eligible participants including ongoing monitoring to assure individual health, safety, and wellness; linkage to community and available resources; communicating information to participants; and developing and maintaining service plans outlining participant strengths, needs, and services . This position is ideal for someone who is compassionate, detail-oriented, and thrives in community-based environments where collaboration and relationships matter. and thrives in fast-paced environments where collaboration matters.

Starting Rate:

$22.00/hour, per the current union agreement

Service Coordinator Core Responsibilities

• Engage in ongoing assessment of participants include completing comprehensive assessments.
• Ensure that participants are referred to needed and/or approved services.
• Develop and maintain plans that outline participant strengths as needs.
• Provide ongoing monitoring activities to ensure adherence to plans, and satisfaction with services, and determine the ongoing safety and well-being of participants served.
• Communicate priorities and information to participants and their identified team members.
• Service coordinators monitor and ensure that assigned participants maintain Medicaid eligibility.
• Service coordinators are responsible for developing positive working relationships with participants and identified team members to ensure that needed ongoing support is provided.

What You Bring

• Have at least three (3) or more years of experience in a social service or a healthcare-related setting
• have a bachelor's degree in Social Work, Psychology, or other related fields with practicum experience
• Ability to work independently and manage a dynamic caseload
• Strong interpersonal, organizational, and communication skills
• A valid driver’s license and reliable transportation

Who Thrives In This Role

We’ve found that people who are:

• Empathetic and adaptable
• Collaborative and communicative
• Self-motivated and reliable
• Team players with a deep sense of accountability

…tend to thrive in this role. Whether you’re just starting out or building on prior experience, we have a place for you.

Employee Benefits

• Generous paid time off and sick leave
• Employer matching 401k – up to 5%
• Recognition and wellness initiatives and rewards
• Scheduled annual increases and longevity bonuses
• Healthcare and insurance options with employee contributions

In addition, all team members have access to tuition discounts, professional development, supportive supervision, and career growth opportunities.

This position is part of a collective bargaining unit and follows union-negotiated terms for compensation and benefits.

Location & Schedule

This position is based in Monroe County, PA. Work is primarily community-based with some remote flexibility.

Office hours are Monday through Friday, 8:30 AM to 4:30 PM.

Serivce Coordinators have on-call responsibilities.

We welcome candidates of all backgrounds and are committed to building a diverse and inclusive team.