Service Coordinator - Level 2

Daikin Comfort; Spokane (WA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Healthcare benefits

Dental insurance

401K

Paid time off

Job summary

AirReps, a division of Daikin Comfort Technologies North America, seeks a Service Coordinator in Spokane for dispatching field technicians and maintaining communication with customers and vendors. You will coordinate schedules, document work, and support cost control.

The role requires multitasking, strong communication, and a willingness to learn. Prior dispatch or construction exposure is preferred, and a high school diploma is required.

Qualifications

• Experience in dispatching or coordinating field service teams.
• Construction industry experience is preferred.
• HVAC knowledge is a plus but not required.
• Proficient in Microsoft Office (Outlook, Excel, Word, Teams).
• Demonstrated ability to multitask and solve problems.
• Ability to prioritize tasks by urgency.
• Strong communication and interpersonal skills.
• Self-starter with good time management and professionalism.
• Willingness to learn and ask questions.
• High school diploma or equivalent required.
• Flexible schedule may be required.

Responsibilities

• Dispatching a team of Field Service Technicians.
• Maintaining communication on current status with technicians, customers, vendors, and office staff.
• Prioritizing service calls by urgency and importance.
• Identifying opportunities to improve flow of product and labor.
• Coordinating schedules with other Coordinators and customers, including emergencies.
• Managing the shared dispatch email inbox.
• Answering and directing phone calls.
• Distributing information to technicians and storing documents for reference.
• Ensuring documentation and schedules are tracked in dispatch system and cloud storage.
• Assisting with scopes of work.
• Managing expenses within budget via purchase order system.

Skills

Dispatching experience

Construction industry exposure

HVAC knowledge

Microsoft Office

Multi-tasking

Prioritization

Communication skills

Time management

Detail-oriented

Self-mStarter

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Excel

Word

Teams

Job description

AirReps, a division of Daikin Comfort Technologies North America, a leader in HVAC solutions that are clean, comfortable and efficient, is seeking a professional, skilled individual for our Service Coordinator in Spokane, OR.

Air Reps offers distinct advantages in solving challenging problems that often arise in HVAC design and installation projects. We don’t believe in a one-size-fits-all approach to any HVAC challenge. Instead, Air Reps employs some of the most creative minds in the business who can provide innovative answers that stand the test of time. We are currently hiring for a Service Coordinator!

Why work with us?

• Benefits are effective on day one for all full-time direct hires
• Training programs are available to help guide team members and develop new skills
• Growth Opportunities - there are immense opportunities to grow your career
• You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

Responsibilities

• Dispatching a team of Field Service Technicians
• Maintaining consistent communication on current status with the Field Service Technicians, Customers, Vendors, and other office staff
• Prioritizing service calls according to urgency and importance
• Proactively identifying opportunities to improve the flow of product and labor
• Coordinating schedules with other Coordinators and Customers, including emergency service requests
• Managing the shared dispatch email inbox
• Answering, responding to, and directing phone calls
• Distributing necessary collected information and documents to Field Service Technicians and storing internal collected information for reference, as needed
• Ensuring accurate documentation and tracking of schedules are maintained in dispatch system and internal cloud storage
• Assisting with generating scopes of work
• Maintaining expenses within approved budgetary constraints by utilizing our internal purchase order system and watching costs in the job
• Performing general office work

Qualifications

• Previous Dispatching experience preferred
• Construction industry experience preferred
• HVAC knowledge preferred, but not required
• Microsoft Office experience, including Microsoft Outlook, Excel, Word, and Teams
• Demonstrated proficiency in multi-tasking and problem solving
• Ability to prioritize tasks in order of urgency
• Detail-Oriented
• Excellent communication and interpersonal skills
• Self-starter and time management skills
• Professionalism
• Ability to drive tasks to a conclusion
• Willingness to learn and ask questions
• Minimum high school diploma or equivalent
• Flexible schedule required

Wage: $22.38-$27.97/hour

The Company offers a comprehensive benefits package. Benefits for employees include healthcare and dental insurance, life and long-term disability insurance, 401K and different types of paid time off.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.