Service Coordinator - Jamestown

Central Sales, Inc.; Jamestown (ND); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

Health insurance (80% employer)

IRA match 3%

Aflac discount

Job summary

Central Sales, Inc. in Jamestown, ND is seeking a Service Coordinator to manage customer repair requests, coordinate with the bay technician calendar, and ensure parts availability for timely service.

The role covers warranty repairs, internal repairs, and seasonal on-call schedules during planting/harvest, with opportunities for monthly bonuses and an annual bonus tied to sales goals.

Benefits include health coverage after 60 days, IRA match up to 3%, and Aflac options.

Responsibilities

• Respond to customer repair requests/calls
• Schedule repairs with bay technician/calendar
• Gain approval of repairs from technician estimate
• Coordinate with parts department to ensure required parts are on-hand/ordered
• Coordinate internal unit repairs with wholegoods team
• Schedule repairs with bay technician/calendar
• Gain approval of repairs from wholegoods manager
• Coordinate with parts department to ensure required parts are on-hand/ordered
• Respond to warranty repair requests
• Schedule repairs with bay technician/calendar
• Review supplier campaigns & safety repairs & coordinate repairs
• Review unit warranty end dates and adjust scheduling of repairs
• Coordinate with parts department to ensure required parts are on-hand/ordered
• Maintain warranty parts return/storage/discard for required timeframes
• Manage part-time wash-bay & lot attendants
• Ensure lot/yard are weed-free and well maintained
• Over-see lawn maintenance and grass cutting
• Coordinate internal trucking and external trucking for service Sold units
• Open work orders as needed
• Maintain Service Priority Report
• Total completed work orders to be finalized/billed by accounting
• Solicit and schedule repair jobs to maintain 5-Star tech level and achieve sales goals
• Coordinate On-Call Schedule during Planting/Harvest season
• Ensure completed work orders are closed by month end
• Supply projected sales figures at bi-weekly meetings
• Monitor technician training & certification levels
• Schedule technician training & certification
• Lead service team in maintaining a clean workspace
• Coordinate needs with management for service tools/equipment and fleet management
• Participate in bi-weekly service L10 meetings and CSI team development

Job description

Position Overview: Service Coordinator

Hours

• Mon – Fri 7:30 am to 5:30 pm
• On-Call After Hours/WeekendsSeasonally (Planting/Harvest)

Pay

• Hourly Wage - Depends On Experience
• Negotiations starting at $20.00

Monthly Sales

• Monthly bonus if sales goal is met

Annual Year End Bonus

• Sales/Goal based up to 15% of wages

Benefits

• Health Insurance Coverage after 60 Days – Employer pays 80% of plan
• Stifel IRA after 1 year – Employer matches contributions up to 3%
• Aflac – discounted coverage offered

Service Coordinator

Customer Repair Requests

• Answer/Respond to all customer repair requests/calls
• Schedule repairs with bay technician/calendar
• Gain approval of repairs recommended on technician estimate
• Coordinate with parts department to ensure required parts for repairs are on-hand/ordered

Internal Repair Requests

• Coordinate internal unit repairs with wholegoods team
• Schedule repairs with bay technician/calendar
• Gain approval of repairs recommended on technician estimate from wholegoods manager
• Coordinate with parts department to ensure required parts for repairs are on-hand/ordered

Warranty Repair Requests

• Answer/Respond to all warranty repair requests
• Schedule repairs with bay technician/calendar
• Review supplier field campaigns & mandatory safety repairs & coordinate repairs
• Review unit warranty end dates and request/adjust scheduling of repairs as necessary
• Coordinate with parts department to ensure required parts for repairs are on-hand/ordered
• Maintain warranty parts return/storage/discard for corporate required time frames

Wash Bay & Lot Maintenance

• Manage part-time wash-bay & lot attendants in alignment with service schedule
• Ensure lot & yard are maintained of weeds, ruts, debris
• Over-see lawn maintenance & grass cutting

Transportation

• Coordinate internal trucking – pick up & delivery of service & sold units
• Coordinate external trucking – pick up & delivery of service & sold units

Service Writer

Work Order Process

• Open work orders as needed
• Maintain Service Priority Report spreadsheet
• Total completed work orders to be finalized/billed out by accounting office

Service Team Leadership

Ensure Technician Backlog Hours

• Solicit and schedule repair jobs per technician to maintain 5-Star tech level
• Solicit and schedule repair jobs to ensure monthly & annual sales goals are achieved

Coordinate On-Call Schedule during Planting/Harvest season

Meeting Monthly/Annual Sales Goals

• Ensure all completed work orders are submitted to be closed by month end
• Supply projected sales figures at bi-weekly meetings ensuring goals are met

Education & Training

• Monitor technician training & certification levels
• Schedule technician training & certification

Maintain a Clean and Safe Work Environment

• Lead service team in maintaining a clean workspace

Coordinate Needs with management

• Service tool/equipment needs
• Fleet Management
• Annual Year End Tool Purchase

Service Team L10 Meetings

• Participate in bi-weekly service L10 Meeting
• Actively participate in the achievement of reaching Monthly/Annual Sales Goals
• Demonstrate & Promote core values of the dealership
• Participate in the development of the CSI Family & Team atmosphere