Service Coordinator II

Step-Up; Atlanta (GA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Growth opportunities

Paid time off

Health/dental/vision

Life insurance

403(b) retirement plan with match

Job summary

Step Up’s Partners for Home Rapid Housing Initiative Permanent Supportive Housing Program in Georgia seeks a qualified Case Manager to provide mental health services and care coordination to adults 18+ in community settings, linking clients to housing, benefits and wellness resources. The role emphasizes Housing First principles and trauma-informed care within a supportive team.

You will conduct assessments, develop care plans, attend on-site and community meetings, and advocate for clients

Qualifications

• Master's degree in human services and license eligible.
• Experience with mentally ill adults and homelessness.
• Strong case management and documentation skills.
• Ability to be on-call as assigned.
• Must have transportation and Georgia driver's license.

Responsibilities

• Assess homeless adults for mental illness, co-occurring substance use and other health care needs in the community until linkage and services are accepted.
• Attend staff and community meetings as requested by Program Manager.
• Engage in supervision with management to discuss caseload and documentation.
• Complete initial and ongoing assessments for diagnosis and functioning.
• Provide clinical therapeutic and case management services to assist functioning in the community.
• Attend medical or mental health appointments with clients to advocate and ensure coordinated care.
• Make home visits to support independent living and housing retention.
• Monitor for compliance, stability, and decompensation signs.
• Develop Coordinated Care Plans with set timeframes and goals.
• Outreach clients on caseload to ensure engagement in services.
• Provide individual, group, and crisis interventions as needed.

Skills

Mental health

Case management

Trauma-informed care

Housing First

Team collaboration

Education

Master's degree in human services

Tools

EHR systems

ClientTrack

Welligent

Job description

Partners for Home Rapid Housing Initiative Permanent Supportive Housing Program provides mental health services and care coordination to Adults (18+ years of age) in community-based settings. We serve individuals who have been diagnosed with a mental illness, substance abuse and who have experienced chronic homelessness, have experienced homelessness in the recent past or are in danger of losing their home. The Rapid Housing Initiative Permanent Supportive Housing Program aims to provide linkage to resources including mental health services, housing, benefits, and is geared toward promoting wellness, mental health management and community integration. The program provides 24/7 on call coverage to members to provide the highest quality of life in the least restrictive community setting possible. Our work at Step Up is guided by the principles of Housing First, Mental Health Recovery and Trauma Informed Care.

Benefits and What We Offer:

• Opportunities for growth and professional development.
• Generous paid time off (13 paid holidays, 10 days of EPTO, 12 sick days).
• Competitive salary and benefits package. Health, dental, vision, Aflac, and life insurance $25,000.00
• 403(b) retirement plan available on the first day of work. After working 1000 hours, Step Up matches 3% of the 6% the employee contributes.

DUTIES

Leadership, Administration, Oversight

• Assess homeless adults for mental illness, co-occurring substance use and other health care needs in the community until linkage and services are accepted.
• Attend all staff and community meetings as requested by Program Manager.
• Engage in all scheduled supervision with management to consult about caseload and discuss any pertinent issued related to consumer care and/or documentation.

Direct Service and Support

• Completes comprehensive initial and ongoing assessments for diagnosis and evaluation of level of functioning, support network, adequacy of living arrangements, financial status, physical health, level of self-care.
• Completes intake paperwork including biopsychosocial assessments, treatment plans, safety plans, service notes and other required paperwork within 72 hours or contracted time frame.
• Provides clinical therapeutic and case management services for adults with psychiatric disabilities to assist them in improving their current level of functioning in the community.
• Attend medical or mental health appointments with clients to advocate and ensure comprehensive care and case coordination occurs.
• Make home visits based on members’ service level to support independent living skills and subsidized housing certificates. Assist members with relevant skill-building and self-care to support independence and housing retention.
• Monitor for compliance, stability, and report any warning signs of decompensation and crisis.
• Assist members in identifying needs, setting goals, establishing concrete objectives and developing a Coordinated Care Plan with a set timeframe from enrollment and annually.
• Actively outreach clients on caseload who have not been in contact and ensure engagement in services.
• Provide therapeutic interventions needed: individual, group and crisis intervention, to address symptoms as defined in the assessment and to improve level of functioning or develop insight to reduce defined distress or stressors.

Documentation and Data Collection

• Complete all program-required paperwork such as ClientTrack and Welligent, within prescribed timeframes as outlined in SUOS documentation policy.
• Maintain member’s chart on EHR system by ensuring all relevant documents pertaining to client care have been scanned into attachments.
• Work cooperatively with other program staff including sharing responsibility for 24 hour on-call coverage.
• Perform all other duties as assigned.

SKILLS

• Knowledge of or experience with mainstream benefits and services, mental health diagnoses and level of functioning, EBP’s such as Critical Time Intervention, Motivational Interviewing,
• Trauma Informed Care, Housing First, Harm Reduction, etc. Ability to work collaboratively with others and on a team.
• Initiative and solution focused practice. Uses good time management skills and resources to balance case load direct service and paperwork. Works within skills and scope of practice asking for support and training to improve abilities when needed.
• Ability to engage individuals in a meaningful manner which imbues trust enough to accept services offered. Understands and promotes safety first to self and team members.

QUALIFICATIONS

• Master's degree in human services and license eligible.
• Must have experience working with mentally ill adults and those who have experienced chronic homelessness in a community setting.
• Case management experience is essential, also having the ability to chart patient progress to meet documentation requirements.
• Interview will involve a review of this ability.
• Must have the flexibility to be “on call” as part of rotating schedule.
• Candidate must have own transportation and current Georgia driver’s license and insurance.

SUPPLEMENTAL INFORMATION

Work with people experiencing homelessness, whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty. Additionally, in working with our members, employees may encounter instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever elevate to physical contact, and negative or derogatory communication patterns can often be negotiated successfully. All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear. The employee is frequently required to walk, climb 1-2 flights of stairs, balance, stoop, kneel, and/or crouch. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Keyboard data entry required.

Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members.

STEP UP CORE VALUES

HOPE

– We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community.

WELLNESS

– We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well‑being for ourselves, our members, our colleagues, and our community.

VOICE AND CHOICE

– We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community.

RESPECT

– We believe in promoting interactions that are non‑judgmental and transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community.

COLLABORATIVE RELATIONSHIPS

– We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community.

Step Up is committed to providing quality services that adhere to the highest ethical standards and principles. All Step Up employees agree to adhere to the ethical policies and codes of conduct, as outlined in the Employee Handbook and those specified for this grant.

Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws.

STEP UP IS AN EQUAL OPPORTUNITY EMPLOYER