Assistant Program Manager FSP ( Licensed )

Step Up

San Bernardino (CA)

Hybrid

USD 70,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Generous paid time off

403(b) retirement plan

Health, dental, and vision insurance

Job summary

A nonprofit mental health organization in San Bernardino is seeking an Assistant Program Manager to lead and support a service team focused on homeless mentally ill adults. The role requires a licensed professional (LMFT, LCSW, or LPCC) and offers competitive salary, benefits, and opportunities for professional growth. Responsibilities include team management, clinical oversight, and ensuring compliance with regulatory standards. This position supports hybrid work arrangements and values a trauma-informed approach to mental health care.

Qualifications

Licensed (LMFT, LCSW, LPCC) required.
At least 2 years’ experience working with homeless, mentally ill adults.
Strong clinical assessment and management experience preferred.

Responsibilities

Manage assigned service team members ensuring quality care.
Conduct weekly clinical team meetings to review caseloads.
Make comprehensive bio-psycho-social evaluations.

Skills

Leadership

Clinical assessment

Interpersonal skills

Organizational skills

Education

License (LMFT, LCSW, LPCC)

2 years’ experience with mentally ill adults

Tools

Electronic Health Record System (Welligent)

Job description

JOB TITLE: Assistant Program Manager-FSP (Licensed -LMFT, LCSW, LPCC)

REPORTS TO: Clinical Director

HOURS: Full-Time

CLASSIFICATION: Exempt

REQUISITION NUMBER:1753

SUMMARY

The Assistant Program Manager is a member of the San Bernardino FSP interdisciplinary team. As a Mental Health professional, the Asst PM will provide coordination and clinical support to the team and for the SB Director of Clinical Services as determined by that program’s requirements and needs. The essential job function is to manage service team members by ensuring contractual and regulatory agency requirements are followed. The Asst PM will act with the authority of the SB Director position when the Director is not available.

Benefits and What We Offer

Opportunities for growth and professional development.
Generous paid time off (13 paid holidays, 10 days of EPTO, 12 sick days).
Competitive salary and benefits package. Health, dental, vision, Aflac, and life insurance $25,000.00
403(b) retirement plan available on the first day of work. After working 1000 hours, Step Up matches 3% of the 6% the employee contributes.

DUTIES

The following reflects essential functions for this job but does not restrict other tasks which may be assigned:

Leadership, Administration, Oversight

Manage assigned service team members ensuring:
- Staff provide clients with quality, timely, professional care services in accordance with Agency’s mission and Values.
- Conduct weekly clinical team meetings to review caseloads.
- Services provided comply with regulatory agency requirements, contractual obligations and funding sources.
- Effective, professional communication within and outside of the office and effectively resolves problems relating to the provision of services.
- Assume leadership of the SBC FSP Expansion team when Director is unavailable.
- Attend Program Manager Meetings as appropriate or at the request of the Director.

Direct Service, Support, Documentation and Data Collection

Manage a reduced member case load and assume all job duties as specified for a Service Coordinator II position, including the following:
- Make comprehensive bio-psycho-social evaluations of level of function, support network, adequacy of living arrangements, financial status, physical health, level of self-care, complete Adult Initial Assessments, treatment plans, and all other required DBH documentation.
Provide ongoing support, crisis intervention, and/or therapy as needed.
Provide oversight to team members; provide access to training/learning opportunities internally or in the community.
Track timely submission of DCRS and other documentation in adherence with DBH.

SKILLS

Leadership, motivation and management desires or experience; Strong clinical assessment, interpersonal and intervention skills. Accuracy in charting required documentation. Ability to train or guide staff to achieve confidence and ability to work independently in the field. Strong organizational skills and ability to delegate tasks to staff and monitor outcomes.

QUALIFICATIONS

Licensed (LMFT, LCSW, LPCC) required, with at least 2 years’ experience working with homeless, mentally ill adults in a community setting. Management experience preferred. Clinical and case management experience is essential knowledge of housing first and recovery model theories and practices. Must have solid ability to chart patient progress to meet DBH documentation requirements using an Electronic Health Record System (Welligent). Candidate must have computer fluency with Windows application. Valid California driver’s license and insurance required.

SUPPLEMENTAL INFORMATION

Work with people experiencing homelessness whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty. Additionally, in working with our members, employees may encounter instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever elevate to physical contact, and negative or derogatory communication patterns can often be negotiated successfully. All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear. The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Keyboard data entry required.

Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members.

STEP UP CORE VALUES

HOPE

We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community.

WELLNESS

We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community.

VOICE AND CHOICE

We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community.

RESPECT

We believe in promoting interactions that are non-judgmental, transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community.

COLLABORATIVE RELATIONSHIPS

We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community.

Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws.

Step Up is an equal opportunity employer