Rapid Housing Initiative Case Manager

Step-Up; Atlanta (GA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Growth opportunities

Paid time off

Health insurance

Dental plan

Vision plan

Life insurance

403(b) retirement plan

Employer match

Job summary

Step Up in Atlanta is seeking a Case Manager to provide engagement and housing stability support as part of a Rapid Housing Initiative Permanent Supportive Housing team. You will work with adults experiencing chronic homelessness to maintain permanent housing, using Housing First and Harm Reduction approaches, with home visits and telehealth as needed.

Responsibilities include intake and assessment, service plan development, linking to clinical and community resources, coordinating care, and

Qualifications

• Bachelor’s degree required unless you are a Certified Peer Specialist.
• Certified Peer Specialist requires a High School Diploma.
• 2+ years related housing/case management experience with chronically homeless adults.
• Knowledge of housing vouchers and HMIS documentation.
• Proficient use of Office 365 products.

Responsibilities

• Provide intensive Housing First case management to chronically homeless persons to maintain Permanent Supportive Housing.
• Meet with members individually through home visits or telehealth to provide support and evaluate progress toward housing goals.
• Coordinate with community treatment providers to ensure ongoing clinical supports.
• Support members' vocational choices and assist with job-related anxiety.
• Assist members in building social and interpersonal skills for employment opportunities.
• Document services using BIRP notes and HMIS; maintain records and charts.
• Attend staff meetings, supervision, and training as required.

Skills

Housing First

Case management

Interpersonal skills

Crisis intervention

Documentation skills

Education

Bachelor's Degree

Certified Peer Specialist - HS diploma required

Tools

Welligent HMIS

Microsoft Office 365

Job description

The Case Manager (CM) will provide engagement and housing stability support services as a Rapid Housing Initiative Permanent Supportive Housing team member. We provide supportive housing services in community settings that promote socialization, recovery, wellness, self-advocacy, development of natural supports, and maintenance of community living skills to a caseload of up to 25 members placed in scattered site housing in the community. The CM will join a Housing First team formed to expand Step Up’s successful permanent housing model to the Metro Atlanta area. The team will assist adults experiencing chronic homelessness, co-occurring mental health, substance use, and medical disabilities to maintain permanent supportive housing.

Benefits and What We Offe r:

• Opportunities for growth and professional development.
• Generous paid time off (13 paid holidays, 10 days of EPTO, 12 sick days).
• Competitive salary and benefits package. Health, dental, vision, Aflac, and life insurance $25,000.00
• 403(b) retirement plan available on the first day of work. After working 1000 hours, Step Up matches 3% of the 6% the employee contributes.

DUTIES

The following reflects essential functions for this job but does not restrict other tasks, which may be assigned:

Direct Service and Support

• Provide intensive case management Housing First services to chronically homeless persons to maintain Permanent Supportive Housing. Services include: conduct intake and assessment of barriers, service plan development, linkages and referrals to clinical and appropriate community resources, leasing up and moving into housing.
• Meets with assigned members individually through home visits and or telehealth sessions to provide support and case management services and interventions, to review progress toward goals, and ensure housing stability.
• Comprehensive coordination of care including developing/maintaining relationships with community treatment providers to ensure ongoing clinical supports and successful transition to and maintenance of independent living.
• Support member’s vocational choices and assist with overcoming job-related anxiety and choosing positions that match their strengths.
• Assist members in building social and interpersonal skills that will enhance employment opportunities and job retention.
• Models effective coping techniques, self-advocacy skills, and self-help strategies and facilitate linkages to life skills groups and community-based recreational opportunities.
• Monitor members for warning signs of de-compensation and crisis, and coordinate with the treatment team to respond accordingly.
• Attend staff meetings, supervision, and training as required.

Documentation and Data Collection

• Using the BIRP note format, document all services provided to members and collateral contacts on behalf of members as required by Step Up in Welligent and in the Homeless Management Information Systems (HMIS).
• Responsible for tracking productivity, charting and documentation for all services, and file maintenance.
• Responsible for documenting all services provided and submitting paperwork promptly and accurately.

Skills

• Demonstrated and thorough knowledge of Housing First and Harm Reduction philosophies of service delivery.
• Demonstrated ability to navigate community resources applicable to individuals experiencing homelessness, mental health, and substance use challenges.

Qualifications

Required education

• Bachelor's Degree if not a Certified Peer Specialist.
• Certified Peer Specialist require a High School Diploma

Required experience

• A minimum of 2 years related housing/case management experience working with chronically homeless adults struggling with a mental illness required. Knowledge of housing vouchers, providing services in community settings and documenting services provided using the BIRP note format preferred. Proficient use of Office 365 products required.

Required license or certification

• Georgia Driver’s License with a good driving record
• Certified Peer Specialist Certification is preferred, but not required

SUPPLEMENTAL INFORMATION

Work with people experiencing homelessness whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty. Additionally, in working with our members, employees may encounter instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever escape to physical contact, and negative or derogatory communication patterns can often be negotiated successfully. All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear. The employee is frequently required to walk, ability to climb 1-2 flights of stairs, balance, stoop, kneel, and/or crouch. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Keyboard data entry required.

Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members.

STEP UP CORE VALUES

HOPE

- We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community.

WELLNESS

- We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community.

VOICE AND CHOICE

- We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community.

RESPECT

- We believe in promoting interactions that are non-judgmental, transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community.

COLLABORATIVE RELATIONSHIPS

- We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community.

Step Up is committed to providing quality services that adhere to the highest ethical standards and principles. All Step Up employees agree to adhere to the ethical policies and codes of conduct, as outlined in the Employee Handbook and those specified for this grant.

Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws.

STEP UP IS AN EQUAL OPPORTUNITY EMPLOYER