Service Coordinator I (WIL)

BROCK CABINETS; Wilmington (NC); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Full-Time, Stable Employment

401(k) with Company Match

Medical, Dental, and Vision Insurance

Voluntary Life Insurance

Short-Term and Long-Term Disability

Paid Time Off and Holidays

Opportunities for Advancement

Career Growth

Supportive Team Environment

Job summary

Brock Cabinets in Wilmington, NC is seeking a full-time Installation Coordinator to help manage installation schedules and coordinate with customers, builders, and internal teams.

You will support installation managers and crews, track progress, resolve scheduling conflicts, and maintain clear documentation while delivering excellent customer service and representing Brock Cabinets.

Qualifications

• Strong communication and customer service skills.
• Excellent organization and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong follow-through and problem-solving skills.
• Proficiency with Microsoft Office programs (Excel, Word, Outlook).
• Previous office scheduling or coordination experience preferred.

Responsibilities

• Coordinate installation schedules and appointments.
• Communicate with customers, builders, contractors, and internal teams.
• Support installation managers and crews with project coordination.
• Track project progress and maintain accurate documentation.
• Monitor schedules to help ensure timely completion of installations.
• Assist with resolving scheduling conflicts and installation issues.
• Maintain communication throughout the installation process.
• Provide excellent customer service while representing Brock Cabinets.

Skills

Communication

Customer service

Organization

Multi-tasking

Problem solving

MS Office

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Details

Job Location: Wilmington, NC 28405

Position Type: Full Time

Salary Range: $17.00 - $20.00 Hourly

What We Offer:

• Full-Time, Stable Employment
• 401(k) with Company Match
• Medical, Dental, and Vision Insurance
• Voluntary Life Insurance
• Short-Term and Long-Term Disability Insurance
• Paid Time Off and Paid Holidays
• Opportunities for Advancement and Career Growth
• Supportive Team Environment

What You'll Do:

• Coordinate installation schedules and appointments
• Communicate with customers, builders, contractors, and internal teams
• Support installation managers and crews with project coordination
• Track project progress and maintain accurate documentation
• Monitor schedules to help ensure timely completion of installations
• Assist with resolving scheduling conflicts and installation issues
• Maintain communication throughout the installation process
• Provide excellent customer service while representing Brock Cabinets

Qualifications

• Strong communication and customer service skills
• Excellent organization and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Strong follow-through and problem-solving skills
• Proficiency with Microsoft Office programs, including Excel, Word, and Outlook
• Previous office, scheduling, or coordination experience preferred

Preferred Experience:

• 2+ years of office experience (Preferred)
• 2+ years of scheduling or coordination experience (Preferred)

Why Brock Cabinets?

At Brock Cabinets, we believe our employees are the foundation of our success. We offer a stable work environment, opportunities for growth, and a team-focused culture where employees are valued and supported.

When you join Brock Cabinets, you become part of a company that takes pride in quality, teamwork, and delivering an excellent customer experience.