Service Coordinator I Outreach SBC

Step Up; San Bernardino (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Growth opportunities

PTO & holidays

Health/dental/vision insurance

Aflac

Life insurance

403(b) retirement plan with company‑s'

Job summary

Step Up in San Bernardino County is seeking a Service Coordinator I - Outreach to engage individuals experiencing homelessness, perform outreach, and link clients to housing and ongoing case management services.

This role emphasizes collaboration with local agencies, data collection, and adherence to funder requirements, with opportunities for growth and a comprehensive benefits package including health, dental, vision, life insurance, and a 403(b) retirement plan with company match.

Qualifications

• 1 year of related work experience working with homeless population.
• Casemanagement experience essential, including the ability to chart patient progress to meet documentation requirements.
• Candidate must have own transportation and current California driver’s license and insurance.

Responsibilities

• Engages persons without homes in the County of San Bernardino to initiate contact, develop rapport, and assess individuals for service needs.
• Complete the homeless survey tool, VI-SPDAT on all homeless individuals encountered to determine severity of need. Submit tool results to local CES for entry and housing match.
• Evaluate for immediate needs such as crisis intervention, medical attention, showers, clothing, food, emergency shelter, etc.
• Evaluate for appropriate triage or linkage to housing, health and financial resources to help resolve homelessness and refer to community partners.
• Engage assigned clients to achieve their goals and objectives and report to the team and clinically qualified staff regarding changes in clients’ level of functioning, support networks, adequacy of living arrangements, financial status, physical health, and level of self-care.
• Work in collaboration with other local outreach teams to schedule collaborative outreach events to provide whole person care in the field.
• Maintain member files in compliance with funder requirements.
• Assist with the collection of data, and submission of quarterly/annual reports.
• Attend Step Up staff meetings and trainings as requested.
• Coordinate with City Departments such as Library, Police, Fire, Public Defender, Parks and Recreation to support, assist with homeless population education to staff and linkage to services.

Skills

Trauma-Informed Care

Housing First

Motivational Interviewing

Critical Time Intervention

Harm Reduction

Team collaboration

Time management

Adaptability

Job description

HOURS: Discretion of Program Manager

CLASSIFICATION:Non-Exempt

SUMMARY : The Service Coordinator I - Outreach is a member of the Homeless Coordination team located in the County of San Bernardino. Primary tasks include street outreach and engagement, housing linkage and ongoing case management services with individuals experiencing homelessness.

Benefits and What We Offer:

• Opportunities for growth and professional development.
• Generous paid time off (13 paid holidays, 10 days of EPTO, 12 sick days).
• Competitive salary and benefits package. Health, dental, vision, Aflac, and life insurance $25,000.00
• 403(b) retirement plan available on the first day of work. After working 1000 hours, Step Up matches 3% of the 6% the employee contributes.

DUTIES : Primaryareasofresponsibilityinclude,but are not limited to the following:

• Engages persons without homes in the County of San Bernardino to initiate contact, developrapport,andassessindividualsforserviceneeds.
• Completethe homelesssurveytool,VI-SPDATonallhomelessindividuals encounteredto determine severity of need. Submit tool results to local CES for entry and housingmatch.
• Evaluate for immediate needs such as crisis intervention, medical attention, showers, clothing, food, emergency shelter, etc. Evaluate for appropriate triage or linkage to housing, health and financial resources to help resolve homelessness and refer to communitypartners.
• Engage assignedclientstoachievetheirgoalsandobjectivesandreporttotheteamandclinically qualified staff regarding changes clients of level of functioning, support networks,adequacy of livingarrangements, financial status, physical health, level ofself-care.
• Work in collaboration with other local outreach teams to schedule collaborative outreach events to provide whole person care in the field.
• Maintain member files in compliance with funder requirements.
• Assist with the collection of data, and submission of quarterly/annualreports.
• Attend Step Up staff meetings and trainings asrequested.
• Coordinate with City Departments such as Library, Police, Fire, Public Defender, Parks and Recreation to support, assist with homeless population education to staff and linkage to services.

SKILLS :

• Knowledge of or experience with mainstream benefits and services competencies such as Critical Time Intervention, Motivational Interviewing, Trauma Informed Care, Housing First,HarmReduction,etc.
• Ability to work collaboratively with others and on a team.
• Uses good time management skills and resources to balance case load direct service andpaperwork.
• Works within skills and scope of practice asking for support and training to improve abilities whenneeded.
• Ability toworkasateammemberonthestreets,inhomelessfacilitiesorwithotherhomelesscommunity providers such as police, churches and hospital ER’s.
• Ability to engage individuals on the streets in a meaningful manner which imbues trust enoughtoacceptservicesoffered.
• Understands and promotes safety first to self and teammembers.

QUALIFICATIONS : 1 year of related work experience working with homeless population. Casemanagementexperienceisessential,includingtheabilitytochartpatientprogresstomeet documentationrequirements.CandidatemusthaveowntransportationandcurrentCalifornia driver’s licenseand insurance.Position requires occasionaldriving andtransporting.

SUPPLEMENTALINFORMATION :Work with people experiencing homelessness whether on thestreets, in shelters or other places of habitation or services, may present inherent challengesand difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental healthsymptoms,orpoverty.Additionally, in working with our members, employees may encounter instances of profanity, sexually explicit or derogatory language, or verbal or physicalexpressions of anger and trauma. Very rarely do these situations ever elevate to physicalcontact,andnegativeorderogatorycommunicationpatternscanoftenbenegotiated successfully.Alldirectcarestaffareprovidedadequatetrainingtodevelopskillstodeescalatecrisis situations that may arise and Step Up has established procedural safeguards for allemployees to mitigate (but not eliminate) these inherent risks of employment.

Please Note: This position is part of the Service Employees International Union (SEIU721) Bargaining Unit.

PHYSICAL REQUIREMENTS:While performing the duties of this job, the employee is regularlyrequiredtosit;usehandsandfingers;handleorfeel;reachwithhandsandarms;talk;and hear.The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. Theemployee must occasionally lift and/or move up to 15 pounds.Specific vision abilities requiredbythisjobinclude closevision,distance vision,peripheralvision,depthperception,andabilityto adjust focus.Keyboard data entry required.

Step Up utilizes the principles of trauma-informed care and mental health recovery. Theseprinciples inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and Collaborative Relationships. As representatives of Step Up, employees agree to adhere to thesevaluesintheirinteractionswithmembers,colleagues,supervisors,andassociatedcommunitymembers.

STEPUPCOREVALUES

HOPE– We believe all people have the capacity for positive growth and change. We use hopetoinspireandmotivateourselves,ourmembers,ourcolleagues,andourcommunity.

WELLNESS– We believe in promoting a culture that supports healthy and fulfilling lives. We useasupportiveenvironmenttofosterwell-beingforourselves,ourmembers,ourcolleagues,andour community.

VOICE AND CHOICE– We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues,and our community.

RESPECT– We believe in promoting interactions that are non-judgmental, transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, andour community.

COLLABORATIVE RELATIONSHIPS– We believe in forming partnerships to share resources,knowledge,andexperiences.Weusecollaborativerelationshipstostrengthen accomplishmentsforourselves,ourmembers,ourcolleagues,andourcommunity.

Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race,religion, sex, sexual orientation, veteran status, or any other consideration made unlawful byfederal, state, or local laws.