Service Coordinator I - Lackawanna/Luzerne County

Service Coordination Unlimited Inc; Scranton (Lackawanna County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Sign-on bonus

Competitive benefits

Professional development

Job summary

Service Coordination Unlimited Inc is seeking a Service Coordinator I to join our team in the community. You will assess and secure services for participants, support families, and document visits with accuracy, aiming for person-centered outcomes.

The role requires a Bachelor’s degree or 3+ years in social services, strong communication, and the ability to travel across Lackawanna and Luzerne counties. Travel-friendly candidates are encouraged to apply.

Qualifications

• Bachelor’s degree REQUIRED (in social work, psychology, or related fields preferred). Practicum experience is a plus.
• At least three years in a social service or healthcare-related setting REQUIRED.
• Experience with people with disabilities or seniors and/or LTSS, Service Coordination, or Case Management preferred.

Responsibilities

• Assess, identify, secure, and monitor services for participants.
• Respond to participant needs through various communication methods.
• Meet compliance standards and required timeframes for assessments and plans.
• Document visits and contacts in required systems with accuracy.
• Provide training and support to participants and consumer employees.
• Maintain internal databases to track participant information and encounters.
• Assist participants in obtaining accessibility adaptations, equipment, and transportation.

Skills

Communication

Customer service

Integrity

Problem solving

Interpersonal skills

Teamwork

Education

Bachelor's degree

Tools

Case management software

Job description

***This position requires travel in Lackawanna and Luzerne county and surrounding areas.***

***Sign On Bonus available***

Pittsburgh Post Gazette 2025 Top Workplaces Winner!

View our Pittsburgh Post Gazette Top Workplaces Page here: https://topworkplaces.com/company/service-coordination-unl_1/

Join Our Team as a Service Coordinator I!

Are you passionate about making a difference in people's lives? Do you have a knack for coordinating services and ensuring positive outcomes? If so, we have the perfect opportunity for you!

About Us:

At Service Coordination Unlimited, we are dedicated to supporting individuals in achieving their person-centered goals and living as independently as possible. We are looking for a compassionate and dedicated Service Coordinator I to join our team and help us make a positive impact in our community.

View our careers page here: https://www.sc-unlimited.org/careers

Key Responsibilities:

• Service Coordination: Assess, identify, secure, and monitor services for program participants based on their unique needs.
• Participant Support: Respond to participant needs through various communication methods and remain attentive to their requirements.
• Compliance: Meet compliance standards and required timeframes for assessments, service plans, visits, calls, and incident reporting.
• Documentation: Document each visit and contact in a detailed and person-centered manner in all required systems.
• Training & Support: Provide necessary training and support to participants and consumer employees in managing direct care services.
• Database Management: Maintain and utilize internal databases to track participant information and encounters.
• Assistance: Help participants obtain Accessibility Adaptations, Specialized Medical Equipment, Non-Medical Transportation, and other services.
• Company Values: Demonstrate company values consistently in all interactions and duties.

Qualifications:

• Education: Bachelor’s degree REQUIRED (in social work, psychology, or related fields preferred). Practicum experience is a plus.

OR

• Experience: At least three years in a social service or healthcare-related setting REQUIRED. Experience with people with disabilities or seniors and/or at least one (1) year of LTSS, Service Coordination, or Case Management experience preferred
• Skills: Excellent communication, customer focus, integrity, job knowledge, dependability, problem-solving, interpersonal skills, productivity, quality, self-development, and teamwork.
• Technical Skills: Proficient in using computer systems and technology relevant to the role.
• Physical Demands: Ability to perform tasks such as reaching, stretching, stooping, sitting, walking, and standing. Must be able to lift up to 20 pounds independently.
• License: Valid driver’s license and dependable means of transportation. Must be able to travel throughout Lackawanna and Luzerne and surrounding counties.

Why Join Us?

• Impactful Work: Make a real difference in the lives of individuals in your community.
• Supportive Environment: Work with a team that values collaboration, inclusivity, and personal growth.
• Professional Development: Opportunities for continuous learning and career advancement.
• Competitive Benefits: Enjoy a comprehensive benefits package that supports your well-being.