Service Coordinator & Dispatcher Macchinisti

Sprudge; Austin, Northern (TX, KY); Hybrid; USD 36,000 - 41,000; Full time

Benefits offered by this job

Two weeks paid time off

Health insurance

401(k) with company matching

Opportunities for compensation growth

Job summary

Macchinisti is seeking a Service Coordinator & Dispatcher in Austin, TX to manage technicians, customers, and schedules across the service operation. You will build efficient daily routes, balance urgent vs. planned work, and ensure all details are executed with precision.

The role focuses on proactive communication with the team and clients, optimizing drive times, and coordinating parts and installations while maintaining up-to-date customer information and service records.

Qualifications

• Experience in field service dispatching or service coordination.
• Strong scheduling, logistics, and problem-solving skills.
• Excellent communication with technicians and customers.
• Experience with Service Fusion or similar software is a plus.
• Coffee or specialty coffee industry experience is a plus but not required.

Responsibilities

• Schedule and dispatch field service technicians using Service Fusion.
• Build efficient schedules that minimize drive time and downtime.
• Monitor schedules and adjust as jobs run long or priorities change.
• Communicate regularly with technicians and coordinate changing priorities.
• Answer customer inquiries via phone, email, texts, and voicemails with professional service.
• Schedule service calls and maintain accurate customer and job info.
• Identify scheduling conflicts and potential issues before they occur.
• Coordinate parts, equipment, and materials for upcoming work.
• Assist with invoicing and preventive maintenance scheduling.

Skills

Logistics

Dispatching

Scheduling

Customer service

Communication

Problem solving

Field service

Tools

Service Fusion

Job description

Macchinisti | Austin, TX

Full-Time | Starting Pay: $26–$30/hour

Are you a master of logistics who thrives on setting clear operational goals and driving results in a fast-paced, ever-changing environment? We are looking for a Service Coordinator & Dispatcher at Macchinisti who manages complexity with speed, ensuring every detail of our service operation is executed with precision and accuracy. If you are a proactive communicator who excels at building reliable, professional connections with both your team and our valued coffee industry customers, we want to hear from you.

About Macchinisti

Macchinisti is an Austin-based espresso and coffee equipment sales and service company. We work with coffee shops, restaurants, hotels, and other hospitality businesses throughout the Austin area, providing equipment sales, installation, preventative maintenance, repair, and technical support.

The Role

The Service Coordinator & Dispatcher is at the center of our service operation, coordinating technicians, customers, schedules, and the preparation needed to keep each day running smoothly.

A key responsibility of this position is building efficient technician schedules based on geography, drive time, job duration, urgency, and technician capabilities. This requires someone who can manage what’s happening today while also looking ahead, anticipating needs, and keeping the bigger picture in mind.

What You’ll Do

• Schedule and dispatch field service technicians using Service Fusion.
• Build efficient schedules that minimize unnecessary drive time and downtime and make productive use of each technician’s day.
• Monitor schedules throughout the day and adjust as jobs run long, finish early, cancel, or priorities change.
• Communicate regularly with technicians and coordinate changing priorities.
• Answer customer phone calls, emails, texts, and voicemails and provide friendly, professional customer service.
• Schedule service calls and maintain accurate customer and job information.
• Look ahead on the service calendar to identify scheduling conflicts, inefficient routing, missing information, and other potential issues before they become problems.
• Coordinate with the Lead Technician to make sure necessary parts, equipment, and materials are available for upcoming work.
• Coordinate preparation for installations, rentals, equipment pickups and deliveries, and other scheduled work.
• Assist with invoicing, purchase orders, Preventative Maintenance scheduling, and other service-related administrative tasks.

Who We’re Looking For

This role is a great fit for someone who likes creating order, solving logistical problems, and making systems work well.

We’re looking for someone who:

• Is highly organized, methodical, and detail-oriented.
• Takes pride in accuracy and getting things right.
• Enjoys logistics, scheduling, systems, and problem-solving.
• Naturally thinks ahead and anticipates problems.
• Notices inefficiencies and details others may overlook.
• Can manage multiple moving pieces while keeping the bigger picture in mind.
• Communicates clearly and professionally with customers and technicians.
• Takes ownership of their work and follows through.

Preferred Experience

Experience in field service dispatching, service coordination, logistics, scheduling, or a technical service business is a plus. Experience with Service Fusion or similar field-service management software is also helpful.

Coffee or specialty coffee industry experience is a plus, but not required.

Compensation & Benefits

• Starting pay: $26–$30/hour, depending on experience
• Two weeks paid time off
• Health insurance with 50% employer contribution
• 401(k) with company matching
• Opportunities for compensation growth based on performance and increased responsibility This is a full-time, in-person position based in Austin, Texas.