Service Coordinator, Deupree House

Episcopal Retirement Services; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Health Savings Account

Short-Term and Long-Term Disability

403B

Discounted Meals

Internal Promotions

PayActiv

Tickets at Work

Life Insurance

Tuition Reimbursement

Employee Referral Program

Job summary

Episcopal Retirement Services seeks a Service Coordinator at Deupree House in Cincinnati. You will manage community planning, documentation, and care coordination for residents, ensuring compliance with regulations.

The role requires a Social Work degree, 2+ years in healthcare, and strong communication. Proficiency with EMR and Microsoft Office is essential. A positive, resident-centered approach is expected.

Qualifications

• Requires bachelor’s degree in Social Work; Ohio licensure preferred.
• Minimum two years in health care with direct resident interaction.
• Must read/write and communicate effectively in English.

Responsibilities

• Maintain documentation per ERS and regulatory standards.
• Refer residents to social service agencies when needed.
• Assist residents with financial, transportation, and discharge planning.

Skills

Communication

Leadership

Independent worker

Team collaboration

Education

Bachelor’s degree in Social Work

Tools

Microsoft Office

EMR systems

Job description

Service Coordinator – Deupree House

Are you a Service Coordinator looking for a great culture, reasonable ratios, and an opportunity to grow with an organization?

https://youtu.be/3jEMW29lmCs

When you love what you do, it shows!

• Medical, Dental, and Vision Insurance Plans
• Health Savings Account
• Short-Term and Long-Term Disability
• 403B
• Discounted Meals
• Internal Promotions
• PayActiv
• Tickets at Work
• Life Insurance
• Tuition Reimbursement
• Employee Referral Program

Episcopal Retirement Services has been votes one of Cincinnati's TOP EMPLOYERS for 17 years running and we are hiring passionate professionals.

Episcopal Retirement Services has an award-winning culture and a robust mix of available benefits and perks that may include:

• Medical, Dental, and Vision Insurance Plans
• Health Savings Account
• Short-Term and Long-Term Disability
• 403B
• Discounted Meals
• Internal Promotions
• PayActiv
• Tickets at Work
• Life Insurance
• Tuition Reimbursement
• Employee Referral Program

Minimum Qualifications

• Possesses, at a minimum, a bachelor’s degree from an approved school of Social Work; licensure in the State of Ohio preferred.
• Minimum of two years of experience in a health care setting working directly with individuals.
• Is able to read, write, and communicate effectively the English language; possesses sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.
• Demonstrate proficiency in computer applications, including Microsoft Office (Word, Excel, Outlook), electronic medical records (EMR) and electronic documentation systems. Has the ability to learn and effectively utilize additional software applications required for the position.
• Possesses leadership ability and the ability to make independent decisions when circumstances warrant such action.
• Able and willing to work independently with flexibility and integrity, as well as effectively and harmoniously with team members, clients, family members, volunteers, government agencies/personnel, and the general public.
• Has patience, tact, cheerful disposition and enthusiasm, as well as be willing to work with residents based on whatever maturity level at which they are currently functioning.
• Must be fully up-to-date with required vaccinations

As an Service Coordinator you can expect to:

• Participates in community planning related to the interests of the community and the services and needs of the residents and families.
• Is responsible for maintaining documentation which meets ERS, federal, state and local regulations, (i.e., resident comprehensive assessment, progress notes, plan of care, resident rights, advanced directives, MDS, CAA’s PASRR, etc.)
• Refers residents/families to appropriate social service agencies when ERS does not provide the services.
• Assists residents/families to resolve social and environmental challenges including but not limited to: financial needs, including providing information on Medicare/Medicaid process, discharge planning, concerns related to clothing and possessions, transportation needs, relationship difficulties, and challenges around coping with illness and life changes. Provides information and refers to internal or community resources as needed.
• Advocates for resident and family with regard to concerns, needs or issues.
• Participates in planning, development, and implementation of care plans and resident assessments as necessary; facilitates and/or attends care conferences, resident reviews and level of living meetings.
• Develops/facilitates structured groups/individual counseling as needed.
• Reviews complaints and grievances made by the resident/family and makes a written/oral report to the Administrator or designee, indicating what actions were taken to resolve the complaint or grievance. Facilitates grievance committee.
• Assists in the development, administration and coordination of department policies and procedures.
• Coordinates the assessment process for admissions with the Health Services Team when applicable, referring to the correct service level.
• Ensures all admissions paperwork is completed in a timely manner. This includes gathering information, application forms, financial and insurance data, advance directives, etc.
• Ensures information secured during the admissions process is appropriately disseminated to the appropriate team members, and enters information on new resident into the EMR system.
• Is familiar with all aspects of admission process and criteria, and directs prospective residents appropriately.
• Partners with therapy to manage continued stay updates and approvals, as necessary, for all managed care residents.
• Issues Notice of Medicare Non-Coverage in compliance with Medicare guidelines to include Appeals.
• Properly executes Council on Aging HENS and PASRR screening compliance and provides up to date tracking of PASRR database.
• Provide discharge planning and service coordination during the discharge process.

ERS is committed to providing equal opportunity for employment and advancement to all team members and potential team members. There will be no discrimination in employment practices because of race, color, religion, sex, national origin, ancestry, age, sexual orientation, physical or mental disability (except where reasonable accommodation would not enable the disabled person to adequately perform the essential functions of the position) , military status, genetic information, or any other characteristic protected by applicable law.