Service Coordinator - Commercial HVAC - Austin

Daikin Applied Americas; Austin (TX); On-site; USD 33,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K retirement plan with employer"s

Paid time off and holidays

Paid sick time

Tuition Reimbursement

Job summary

Daikin Applied Americas, serving Austin with in-office operations, seeks a Service Coordinator to schedule and dispatch technicians, manage customer inquiries, and coordinate startups and warranties. You will handle billing, AP/AR support, and onboarding tasks while maintaining OSHA logs and ERP data integrity.

This role partners with a growing team to ensure timely, accurate service delivery. The ideal candidate has HVAC service exposure, strong Office skills, and the ability to coordinate

Qualifications

• High School Diploma or GED required.
• 2+ years of related experience in mechanical, electrical, or plumbing service strongly preferred.
• Bachelor's degree may be considered in lieu of work experience.
• Experience working with HVAC Technicians (preferred).
• Experience with Astea and/or any other service tracking software.
• Proficient knowledge of Microsoft Office Suite.

Responsibilities

• Schedule and dispatch technicians for startups, repairs, warranty, and maintenance.
• Respond to customer inquiries and route technical questions to the right resource.
• Track time and attendance for technicians.
• Coordinate job startups and communicate with customers on scheduling and progress.
• Invoice and bill customers.
• Assist in local office AP/AR functions and ensure payment is received.
• Coordinate warranty administration, parts orders, and shipments.
• Answer phones and greet customers professionally.
• Assist new hires with I-9 and onboarding paperwork.
• Maintain OSHA logs.
• Enter information into ERP system (work orders, customers, technician hours).
• Close-out work orders promptly and file related paperwork.
• Gather local prevailing wage rates and submit hours to HR.
• Provide initial notification of Workers' Compensation claims to insurance.

Skills

Customer service

Microsoft Office

Communication skills

Scheduling

Education

High school diploma or GED

Bachelor's degree considered

Tools

Astea

ERP software

Job description

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!

Daikin Applied is seeking a Service Coordinator for our newest District Service Office in Austin. You will have the ability to make an impact and shape your career with a company that is passionate about growth. The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Austin, TX / In-Office

Your Responsibilities:

• Work with Technician Supervisor, Operations, and District Manager in scheduling and dispatching of technicians for jobs (Startups/repairs, warranty, maintenance)

• Respond to customer inquiries and route questions of technical nature to the appropriate resource

• Track of time and attendance for technicians

• Coordinate job startups and maintain communication with the customer regarding scheduling for the startup and follow-up on jobs in progress/completed

• Invoice and bill customers

• Assist in performing local office AP/AR functions and follow up with customer to ensure that payment has been received

• Coordinate warranty administration process, parts orders, and track shipments

• Answer telephones and greet customers while maintaining professional and courteous customer contact

• Assist new hires in the completion of their new hire paperwork, complete employer required sections of forms (I-9) and ensure that it is sent to Human Resources on the new employee's first day of employment

• Maintain OSHA logs

• Enter all information and maintain information into Enterprise Resource System. This includes work orders, new customer information, and technician hours for billing purposes

• Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job

• Responsible for gathering local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources

• Provide initial notification of Workers Compensation claims to insurance carrier

Your Qualifications:

• High School Diploma or GEDrequired

• 2+years of related experience inmechanical, electrical, or plumbing service fieldstrongly preferred

• Bachelor's degree may be considered in lieu of work experience

• Experience working with HVAC Technicians (preferred)

• Experience with Astea and/or any other service tracking software

• Proficient knowledge of Microsoft Office Suite

Your Benefits - Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:

• Multiple medical insurance plan options + dental and vision insurance

• 401K retirement plan with employer match

• Paid time off and company paid holidays

• Paid sick time in accordance with the federal, state and local law

• Tuition Reimbursement after 6 months of continuous service

Work visa sponsorship is not available for this position

The typical hourly pay rate for this position ranges from $24.00 - $40.00 in Texas. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!