Service Coordinator Bilingual (English/Korean)

South Central Los Angeles Regional Center; Los Angeles (CA); On-site; USD 52,000 - 77,000; Full time

Job summary

South Central Los Angeles Regional Center seeks a Service Coordinator who is bilingual in English and Korean to provide case management services to an assigned caseload in Los Angeles. The role involves close collaboration with individuals served, their families, staff, vendors, and the community to organize and resolve work-related situations.

The incumbent will document contacts, prepare transfers, attend numerous team meetings, and handle confidential information in line with SOPs and Welfare

Qualifications

• Bachelor’s degree (B.A.) from four‑year college or university; two years related experience and/or training; or equivalent combination of education and experience.
• Bilingual English/Korean.
• Ability to read, analyze, and interpret common documents; effective written and verbal communication.

Responsibilities

• Contacts individuals we serve and documents per SOPs and policy.
• Prepares case transfers as needed.
• Attends unit, division, supervision, staff and in‑service trainings.
• Attends Planning Team meetings at primary programs and related meetings/hearings.
• Handles officer‑of‑the‑day (OD) duties as required.
• Handles confidential information per Welfare and Institution codes.
• Consults with appropriate specialists regarding service needs.
• Maintains effective working relationships with staff and management.
• May act as Program Manager in the absence of the supervisor.

Skills

Bilingual English/Korean

Communication

Documentation

Education

Bachelor’s degree

Job description

Position Title:

Service Coordinator Bilingual (English/Korean)

Title of Immediate Supervisor:

Program Manager

Salary Range:

$51,982 - $76,801

Summary Of Position

Provides case management services for an assigned caseload. Works closely with individuals we serve and/or their families. Communicates with staff, vendors and the community. Organizes and resolves work‑related situations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Contacts assigned individuals we serve and documents; contacts according to established SCLARC Standard Operating Procedures (SOPs) and policy, and completes required documentation.
• Prepares case transfers as needed.
• Attends all unit, division, supervision, staff and in‑service training meetings as required.
• Attends all Planning Team meetings at primary programs and any other individual we serve related special meetings/hearings (e.g. SCAN, court, IEPs/IFSPs staffings, mental health, governmental/community agencies, placement, etc.) as required.
• Handles officer‑of‑the‑day (OD) duties as required.
• Handles confidential information and adheres to Welfare and Institution (W&I) codes.
• Consults with appropriate specialists regarding the service needs of individuals we serve.
• Maintains effective working relationships with top management, peers and staff.
• May act as Program Manager in his/her absence.

Supervisory Responsibilities

This position has no supervisory responsibilities. However, one may be asked to act as Manager in the absence of the Program Manager.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION And/or EXPERIENCE

Bachelor’s degree (B. A.) from four‑year college or university; two years related experience and/or training; or equivalent combination of education and experience. Internships and/or training level employee may have less requirements.

Language Skills

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors. Bilingual English/Korean.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to complete reports and analyze graphs, charts and tables.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Other Skills And Abilities

Demonstrates cultural sensitivity and awareness to diverse groups. Must be able to handle confidential information and adhere to Welfare and Institution codes. Must have good time management skills and be PC literate.

CERTIFICATES, LICENSES, REGISTRATIONS

California Driver License, Class C with personal auto insurance (meeting minimum California requirements).

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.