Service Coordinator Associate LTSS- Must be located in PA!

UPMC; Pittsburgh (Allegheny County); Remote; USD 42,000 - 56,000; Full time

Job summary

UPMC is seeking a Service Coordinator Associate to support care coordination for Members in Pennsylvania. This full-time, office-based role is remote but requires you to be located in PA and will involve daylight hours and telephonic outreach to Members, providers, and care teams.

You will help develop and revise Member Care Plans, enter data into internal systems, and collaborate with a multidisciplinary team to ensure smooth delivery of LTSS services and positive member outcomes.

Qualifications

• High School Diploma required.
• One year of experience in Community or Public Health preferred.
• Computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word.
• Familiarity with basic medical terminology and concepts used in Care Management.
• Strong customer service skills to coordinate service delivery including attention to members, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members.
• Ability to effectively participate in a multi-disciplinary team including internal and external participants.
• Effective communication, telephonic and organizational skills.

Responsibilities

• Promotes communication, both internally and externally, to enhance effectiveness of service coordination services (e.g., health care providers, And health care team members respectively).
• Researches and assists in finding hard-to-find Members.
• Supports the development and implementation of Member Care/Service Plans.
• Assists in coordinating social services for Members including referrals to community organizations as requested by Service Coordinator Utilizes information systems to build, research and enter Member information, ss needed.
• Works in conjunction with the Service Coordinator to initiate, and revise Member Care Plans as needed.
• Supports service coordination team in outreach to Members telephonically.
• Ability to work day shift, weekends and holidays as needed.
• High School Diploma required.
• One year of experience in Community or Public Health preferred.
• Computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word.
• Familiarity with basic medical terminology and concepts used in Care Management.
• Strong customer service skills to coordinate service delivery including attention to members, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members.
• Ability to effectively participate in a multi-disciplinary team including internal and external participants.
• Effective communication, telephonic and organizational skills.

Skills

Customer service

Communication

Organizational skills

Telephonic outreach

Team collaboration

Education

High School Diploma

Tools

Excel

Microsoft Word

Job description

Community HealthChoices (CHC) is Pennsylvania’s managed care long term services and supports (LTSS) program serving seniors and individuals with physical disabilities in the Commonwealth who are covered by Medicare and Medicaid.

This full-time, office -based position supports the Service Coordinator in coordinating care for Members. The Service Coordinator Associate builds a relationship with the Members, providing the Member with ongoing telephonic outreach and assistance with service coordination needs..

This position will require daylight hours and will be a remote position, however you must be located in PA where offices are located!

Responsibilities:

• Promotes communication, both internally and externally, to enhance effectiveness of service coordination services (e.g., health care providers, And health care team members respectively).
• Researches and assists in finding hard-to-find Members.
• Supports the development and implementation of Member Care/Service Plans.
• Assists in coordinating social services for Members including referrals to community organizations as requested by Service Coordinator Utilizes information systems to build, research and enter Member information, ss needed.
• Works in conjunction with the Service Coordinator to initiate, and revise Member Care Plans as needed.
• Supports service coordination team in outreach to Members telephonically.
• Ability to work day shift, weekends and holidays as needed.
• High School Diploma required.
• One year of experience in Community or Public Health preferred.
• Computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word.
• Familiarity with basic medical terminology and concepts used in Care Management.
• Strong customer service skills to coordinate service delivery including attention to members, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members.
• Ability to effectively participate in a multi-disciplinary team including internal and external participants.
• Effective communication, telephonic and organizational skills.

Internet Speed Requirements:

• Minimum speed is 20Mb/s download, 5Mb/s upload less than 50ms ping, and under 10ms jitter

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran