Service Coordinator

Electric Company; Winston-Salem (NC); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Job summary

Electric Company is seeking a full-time customer service coordinator in Winston-Salem, NC. You will provide top-level service to customers, coordinate with field technicians and management, and manage service orders and billing processes.

The role requires strong communication, multitasking, and organizational skills, with a focus on delivering excellent customer experiences in a fast-paced environment.

Qualifications

• Strong customer service and people skills.
• Highly organized and detail oriented.
• Able to thrive individually as well as with a team.
• Great multi-tasking and time management skills.
• Phone/email etiquette.
• Mathematical aptitude.

Responsibilities

• Answer phone calls for service requests and connect to appropriate party.
• Create service work order tickets and related paperwork.
• Schedule service requests using mapping apps if needed.
• Dispatch service requests to Electrical Technicians.
• Generate invoicing and processing, including third-party paperwork.
• Prepare monthly service work order reports and maintain notes.
• Inform customers of billing rates and specifications.
• Route and schedule field technicians to meet customers’ requests.

Skills

Customer service

Communication

Multitasking

Time management

Phone etiquette

Mathematical aptitude

Education

High School Diploma or GED

Job description

Job Description

POSITION SUMMARY:

If you enjoy multi-tasking in a fast-paced work environment, this is the job for you!

Provide top level customer service to customers.

Everyday engagement with both customers, field technicians and departmental managers

JOB DUTIES:

Answer phone calls for service requests – answer questions related to service requests or connect party to appropriate party for assistance

Create all service work order tickets and small job related paperwork

Schedule service request – using mapping apps if necessary

Dispatch service request to Electrical Technicians

Generate all service request invoicing and processing including the use of web portals and 3rd party paperwork in a timely manner

Generate service request work order reports monthly and as needed

Maintain communication and good working relations with customers and company personnel

Route and schedule field technicians to meet customers’ request

Field customer questions/calls/emails to ensure expectations are met.

Work closely with technicians and management utilizing teamwork to accomplish goals.

Update customer/work order notes and specifications

Prepare invoices for work orders and quoted jobs

Inform new customers of billing rates and specifications

QUALIFICATIONS:

High School Diploma or GED

Strong customer service and people skills whether through email, phone or in person

Highly organized

Able to thrive individually as well as with a team.

Great multi-tasking and time management skills

Phone/email etiquette

Mathematical aptitude

Job Type: Full-time

Salary: $18.00 - $23.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Winston-Salem, NC 27105: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)