Service Coordinator

RealREPP; Tempe (AZ); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, dental, and vision insurance

Annual bonus program

Job summary

RealREPP in Tempe, AZ is seeking a Service Coordinator to communicate with Field Technicians, dispatch jobs, and coordinate materials and subcontractors for projects. The role supports scheduling and reporting while ensuring compliance with company policies and processes.

Responsibilities include managing documents and invoicing, provisioning labor resources, coordinating sub-contractors, and maintaining customer account data to support billing, plans, and client satisfaction.

Qualifications

• Requires strong communication skills and customer service ability.
• Must be able to multi-task and prioritize in a fast-paced environment.
• Experience with COINS ERP is a plus.

Responsibilities

• Manages work order documents and project invoicing (A/P).
• Provides labor resources to support Project Managers, Project Engineers and technicians for large and small projects.
• Coordinates materials, sub-contractors and equipment based on needs, skill sets and availability.
• Generates, interprets and prints various reports in tracking system.
• Dispatches and coordinates Field Technicians as needed and may assist with onboarding.
• Researches and resolves expenses and reports discrepancies.
• Updates and retains customer account information related to billing and scheduling; prepares execution plans for schedules.
• Partners with accounts receivable and Customer Satisfaction teams to support Projects & Agreements and client retention.

Skills

Verbal communication

Written communication

Multi-tasking

Detail-oriented

Microsoft Excel

Microsoft Word

Education

High school diploma or GED

AA preferred

Tools

COINS ERP

Job description

Position Summary

The Service Coordinator is responsible for clear and frequent communication with Field Technicians and coordinating and dispatching jobs. In addition, this role will assist with scheduling and delivering specific products and/or services from qualified suppliers and subcontractors within established Company policies and practices.

Position Details

• Manages work order documents and project invoicing (A/P).
• Provides labor resources to support Project Managers, Project Engineers and technicians for large and small projects.
• Coordinates materials, sub-contractors and equipment based on needs, skill sets and availability.
• Responsible for generating, interpreting and printing various reports in our tracking system
• Responsible for dispatching and coordinating Field Technicians as needed. This may also include facilitating technician or dispatcher onboarding.
• Research and resolve expenses and reports discrepancies
• Update and retain customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates. Part of this includes preparing yearly, monthly and weekly execution plans for technician schedules.
• Partners with other team members on accounts receivable and Customer Satisfaction, including Client follow-up / Retention program - Projects & Agreements - and satisfaction management.

Qualifications

• Minimum high school diploma or GED
• Associate Degree (AA) preferred but not required
• 2+ years related experience and/or training; or equivalent combination of education and experience
• Experience with COINS ERP a plus
• Strong verbal and written communication skills
• Excellent customer service skills
• Strong ability to multi-task and prioritize
• Strong attention to detail
• Strong Microsoft Excel and Word skills

Benefits

As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting
• Medical, dental, and vision insurance (100% paid for employee)
• Annual bonus program based upon performance, achievement, and company profitability
• Term life, AD&D insurance, and voluntary life insurance
• Disability income protection insurance
• Pre-tax flexible spending plans (health and dependent care)
• Paid parental leave
• Paid holidays, vacation, and personal time
• Training/professional development opportunities and company-paid memberships for professional associations and licenses
• Wellness benefits
• We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.*