Service Coordinator

Everon; Taunton (MA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) plan with company match

Short term and long term disability

Life insurance

Wellbeing benefits

Paid time off

Job summary

Everon is seeking a Scheduling Administrator to coordinate service appointments and inspections, dispatch technicians, review billing, and handle contract paperwork. The role may support warehouse and other office functions as needed.

Ideally you have a high school diploma, 3+ years in admin within a sales/service setting, and proficiency with ERP systems and Microsoft Office. Excellent communication and organizational skills are essential.

Qualifications

• High School Diploma or GED required.
• Minimum 3 years of experience performing administrative duties in a sales or service industry.
• Working knowledge of ERP systems preferred.

Responsibilities

• Schedule service appointments and dispatch technicians.
• Create work orders and provide status updates to customers.
• Confirm work order completion and close items after follow-up.
• Complete contract paperwork and QC paperwork.
• Coordinate sub-contractor work and ensure paperwork is accurate.
• Maintain appointment schedules and order material/equipment.

Skills

Decision-making

Organization

Detail orientation

Oral and written communication

Data analysis

Dispatching and scheduling

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Position Summary

This position is responsible for scheduling service appointments and inspections, resolving customer issues, dispatching, billing review, and contract paperwork. May support warehouse and/or other office functions.

Essential Duties And Responsibilities

• Schedule appointments, dispatch technicians for service and inspections as needed to maximize tech productivity.
• Responsible for creating work orders, providing status to customers and following up with technicians.
• Confirm work order is completed and/or closed by reviewing all notes and following up on pending items.
• Complete contract paperwork and QC paperwork.
• Schedule sub-contractor work.
• Work with technicians to ensure all paperwork is completed properly within the designated time.
• Maintain appointment schedules.
• Order material and equipment.
• Receive material/equipment and issue material and equipment to technicians.
• Complete daily reports.
• Assist in coordinating activities such as scheduling, customer notification and equipment procurement.
• Conduct physical inventory.
• Act as a liaison between Sales, Project Managers and technicians.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or General Education Degree (GED)
• Minimum 3 years of experience performing administrative duties required within a sales or service industry and working knowledge of ERP systems preferred
• Proficient in Microsoft Office (Word, Excel & PowerPoint)

Experience/Requirements

• Must possess good decision‑making skills, be very organized and detail oriented.
• Must have excellent oral and written communication.
• Ability to use discretion. Problem Solving and ability to escalat matters when needed.
• Data analysis and interpretation skills.
• Speed and accuracy with attention to detail.
• Dispatching and scheduling.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit and twist; use hands and arms to reach, handle, push, pull or feel; speak and hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus. Must be able to drive a motor vehicle while seated for extended periods and be able to drive at night. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Work Environment

Normal office environment. The noise level in the work environment is usually moderate.

Pay and Benefits Disclosure

The budgeted pay range for this role as of November 2024 is based on multiple factors, including but not limited to tenure, previous experience, qualifications, certifications, and geographic considerations. Everon offers eligible employees competitive benefits, including health and welfare benefits, a 401(k) plan with company match, short term and long term disability coverage, life insurance, wellbeing benefits, and paid time off among others.