Service Coordinator

DH Pace Company; Tampa (FL); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off + holidays

Life insurance and disability

401(k) with employer match

HSA and FSA options

Voluntary benefits

Employee discounts

Competitive compensation

Job summary

The DH Pace Company, Inc. is seeking a Service Coordinator in Tampa, FL to effectively coordinate field technicians and ensure customer satisfaction. Experience with dispatching or scheduling is a plus, and strong communication is essential.

You will help bill, schedule, and manage service tickets to meet deadlines. This role supports our service operations with attention to detail, multitasking, and professional interaction with customers and internal teams.

Qualifications

• Experience using Microsoft Office Suite.
• Experience in a dispatch or other high-volume administration field is a plus.
• Excellent communication skills and a focus on customer service.
• Good time management, being organized and able to multi-task.
• Represent the company in a professional manner.

Responsibilities

• Schedule technicians to customer sites and finalize job details.
• Ensure COD payments are collected prior to job completion.
• Maintain technician schedules and align tickets with materials, billing, and tickets.
• Run and review department reports to meet customer expectations.
• Assist with billing paperwork and document requirements.
• Create and maintain service tickets to meet service dates.
• Work with estimating team to provide service quotes when required.
• Assist field techs with troubleshooting.
• Provide accurate work orders and warehouse pick lists.
• Other responsibilities as assigned.

Skills

Microsoft Office Suite

Dispatch / Scheduling

Customer service

Time management

Organization

Professional demeanor

Job description

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business.

DH Pace Company, Inc is seeking to hire a Service Coordinator who will effectively coordinate field employees in Tampa, FL. This individual will ensure that our services will meet or exceed the customer’s satisfaction. If you have experience dispatching or scheduling, this role might appeal to you!

Job Responsibilities:

• Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
• Ensuring customer COD payments are collected prior to job completion
• Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
• Run, review and manage department reports to ensure the department is meeting customer expectations and commitments
• Assist with billing paperwork and meeting customer billing document requirements
• Create and maintain service tickets to ensure service dates are met
• Work with estimating team to provide service quotes when required
• Assist field techs with technical/mechanical troubleshooting/problem solving
• Provide accurate work orders and picking lists to the warehouse for inventory pulling
• Other responsibilities as assigned

Job Qualifications:

• Experience using Microsoft Office Suite
• Experience in a dispatch or other high volume administration field is a plus
• Must have excellent communication skills and focused on customer service
• Must have good time management skills, be organized and the ability to multi-task
• Represent the company in a professional manner

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.