Service Coordinator

Abode; San Leandro (CA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Onsite with potential hybrid/remote

PTO 19 days per year

Holidays 12 paid per year

Medical, dental and vision coverage

EAP (Legal and financial services)

Job summary

Abode Services seeks a Service Coordinator to provide housing services to individuals who are homeless, including counseling, referrals, and individualized housing plans to achieve stability.

The role involves leading programs, coordinating with county and city partners, supervising staff, and ensuring program compliance and data reporting to funders.

Qualifications

• Bachelor’s degree in Psychology, Human Services, Social Work, Sociology, or related field required.
• 2 years of professional experience in social work, psychology or related fields and demonstrated experience in rental housing programs for low income, special needs households.
• 2 years managing complex contracts in excess of $1M.
• Experience in designing and operating effective programs including the development, implementation, and enforcement of well-designed policies and procedures.
• Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.
• Basic knowledge and understanding of applicable federal, state, and local laws.
• Flexible schedule to work evening and weekend hours as needed.

Responsibilities

• Provide leadership and direction to all Abode Services programs under this umbrella.
• Manage multiple housing programs with the primary function of creating, sustaining, and growing relationships with community partners that enable Abode to provide appropriate housing to participants.
• Act as the primary liaison with all County and City departments and partners.
• Supervise Housing Services Coordinators and Housing Specialists and others, depending on the requirements of a particular program.
• Develop, implement, and monitor housing rental programs for homeless households.
• Supervise and maintain the inventory of affordable, appropriate housing units secured by a participant’s direct lease contract with a landlord.
• Participate as a member of the County Housing Team by attending management meetings, developing housing plans, reviewing budgets, and establishing policies and procedures of various rental subsidy programs.
• Provide assistance and expertise to landlords or service staff for conflict resolution, as appropriate.
• Responsible for contract compliance, reporting, and monitoring for multiple programs and funding streams, including financial reviews, budgets, and projections; chart audits; and managing funder relationships.
• Ensure compliance of Fair Housing rules and regulations, contract requirements and eviction procedures.
• Prepare and review monthly, quarterly, and annual reports which include, but are not limited to the following data: rent, subsidy and participant amounts, occupancy rate, participant demographic information and program eligibility and socio-economic data for monitoring purposes.
• Review monthly rent reports for accuracy, monitor and maintain monthly subsidy balance tracking and projection reports.
• Work closely with the finance team to ensure accuracy as it relates to invoicing to the county.
• Work with funding agencies to provide required information and implementation and monitoring procedures to insure proper data collection and reimbursement.
• Represent Abode Services’ housing programs at meetings with County Social Services Agency, and other collaborative service providers and City jurisdictional stakeholders.
• Submit all data in HMIS and other relevant systems.
• Other duties as assigned.

Education

Bachelor's degree in Psychology, Human Services, Social Work, Sociology, or related field

Job description

When you join Abode, you’re not just taking a job, you’re becoming part of a team creating meaningful change in our communities and a commitment to lasting housing stability.

At Abode, we believe everyone deserves a safe and stable place to call home. Our mission is tosolve homelessnessthrough housing and supportive services that help individuals and families achieve stability and independence. Grounded in theHousing First model, we meet people where they are and provide individualized support based on their needs, goals, and strengths.

Housing Ends Homelessness

Our Mission:

Abode works to end homelessness by assisting low-income, unhoused people, including those with special needs, to secure stable, supportive housing; and to be advocates for the removal of the causes of homelessness.

Our Values:

• Start with Dignity
• Take Smart Risks
• Be transparent
• Solve for today and tomorrow
• Spark each other’s strengths

About The Role:

TheService Coordinatoris responsible for the provision of housing services to individuals who are homeless. The Service Coordinator provides a variety of services to increase housing stability including counseling, referral to financial/credit counseling, referral to legal services, and developing an individualized housing plan that includes a path to permanent housing stability, subsequent to financial assistance. This position is also responsible for service coordination to ensure that participants are connected to other necessary supportive services.

How You Make An Impact:

• Provide leadership and direction to all Abode Services programs under this umbrella.
• Manage multiple housing programs with the primary function of creating, sustaining, and growing relationships with community partners that enable Abode to provide appropriate housing to participants.
• Act as the primary liaison with all County and City departments and partners.
• Supervise Housing Services Coordinators and Housing Specialists and others, depending on the requirements of a particular program.
• Develop, implement, and monitor housing rental programs for homeless households.
• Supervise and maintain the inventory of affordable, appropriate housing units secured by a participant’s direct lease contract with a landlord.
• Participate as a member of the County Housing Team by attending management meetings, developing housing plans, reviewing budgets, and establishing policies and procedures of various rental subsidy programs.
• Provide assistance and expertise to landlords or service staff for conflict resolution, as appropriate.
• Responsible for contract compliance, reporting, and monitoring for multiple programs and funding streams, including financial reviews, budgets, and projections; chart audits; and managing funder relationships.
• Ensure compliance of Fair Housing rules and regulations, contract requirements and eviction procedures.
• Prepare and review monthly, quarterly, and annual reports which include, but are not limited to the following data: rent, subsidy and participant amounts, occupancy rate, participant demographic information and program eligibility and socio-economic data for monitoring purposes.
• Review monthly rent reports for accuracy, monitor and maintain monthly subsidy balance tracking and projection reports.
• Work closely with the finance team to ensure accuracy as it relates to invoicing to the county.
• Work with funding agencies to provide required information and implementation and monitoring procedures to insure proper data collection and reimbursement.
• Represent Abode Services’ housing programs at meetings with County Social Services Agency, and other collaborative service providers and City jurisdictional stakeholders.
• Submit all data in HMIS and other relevant systems.
• Other duties as assigned.

How You Meet Qualifications:

• Bachelor’s degree in Psychology, Human Services, Social Work, Sociology, or related field required.
• 2 years of professional experience in social work, psychology or related fields and demonstrated experience in rental housing programs for low income, special needs households.
• 2 years managing complex contracts in excess of $1M.
• Experience in designing and operating effective programs including the development, implementation, and enforcement of well-designed policies and procedures.
• Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.
• Basic knowledge and understanding of applicable federal, state, and local laws.
• Flexible schedule to work evening and weekend hours as needed.

Our Benefits and Perks:

• Competitive pay: $28.85 - $31.74 per hour
• Work arrangement: Onsite position; may be eligible for hybrid or remote work, subject to supervisor approval and factors including job responsibilities, remote location, and employee suitability.
• PTO:19 days per year, increasing with tenure
• Holidays: 12 paid holidays per year
• 100% medical, dental and vision coverage options for employees
• Employer subsidized options for dependent health care."
• Legal and financial services and more through our Employee Assistance Program (EAP)
• Mental health care service provided by Teledoc
• Flexible Spending Account (FSA)
  • Commuter
  • Health care
  • Dependent care
• Retirement Plan: 403(b) w/ employer match & contribution programs

Notice: Abode Services is an Equal Opportunity Employer/Drug Free Workplace.

Qualifications

Education

Required

Bachelors or better in Sociology.

Preferred

Bachelors or better in Human Services.

Bachelors or better in Psychology.

Bachelors or better in Social Work.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.