Service Coordinator

University Health; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

University Health is seeking a Service Coordinator-Non-Clinical (SC-NC) to support medical, behavioral, and social support staff within the Service Coordination team. You will provide holistic evaluation of STAR Kids Members' needs and preferences, and educate Members, their LAR, and Support Network.

You will perform direct and indirect service coordination, scheduling, authorizations processing, telephonic outreach, and generation of required reports, while adhering to policies to maintain good

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.
• Direct experience working with children and young adults with disabilities in the last five years preferred.
• Knowledge of email and utilization management tools preferred.
• Experience with healthcare application systems desirable.
• Medical Assistant diploma or credential desirable.

Responsibilities

• Supports medical, behavioral, and social support staff within the Service Coordination team.
• Provides education and health-related information to Members, LARs and Support Network.
• Performs scheduling, authorizations processing, and telephonic outreach.
• Generates required reports and maintains records.
• Follows policies and maintains good working relationships with staff and patients.

Skills

Scheduling

Clerical support

Education & outreach

Education

High school diploma or GED

Bachelor's degree preferred

Medical Assistant diploma desirable

Tools

Email systems

Healthcare application systems

Job description

POSITION SUMMARY/RESPONSIBIILITIES

The Service Coordinator-Non-Clinical (SC-NC) supports medical, behavioral, and social support staff within the Service Coordination team to provide a holistic evaluation of STAR Kids Members' individual dynamics, needs and preferences while providing education and health-related information to the Member, the Member's Legal Authorized Representative (LAR), and the Member's Support Network. Provides direct and indirect service coordination support to STAR Kids members and performs clerical duties to include scheduling, authorizations processing, telephonic outreach, and the generation of required reports. Complies with University Health System's and CFHP's policies, procedures and protocols for establishing and maintaining good working relationships with co-workers, Health System employees, patients and guests.

EDUCATION/EXPERIENCE

A high school diploma or General Education Degree (GED) is required. Bachelor's degree is preferred. Must have direct experience working with children and young adults with disabilities (and similar conditions or behaviors) in three of the last five years. Knowledge of e-mail and utilization management tools preferred. Experience with healthcare application systems is desirable. Medical Assistant diploma from an accredited school or certification from an approved credentialing body for medical assistants is desirable.

LICENSURE

N/A