Service Coordinator

Meijer Inc.; Royal Oak (MI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Inc. is seeking a Service Coordinator to lead front-end operations and support a high-quality shopping experience. You will coordinate checkout flow, ensure front-end cleanliness and standards, and assign tasks to cashiers, service desk, and courtesy teams to meet productivity and service goals.

You will coach staff, monitor labor and customer issues, and act as SME for market programs and pilots while driving accountability and operational efficiency.

Qualifications

• Good communication skills and customer focus are required.
• Must be friendly, organized and detail oriented.
• Ability to work with a sense of urgency and multitask across duties.
• Experience as a frontline team member and coordinator is preferred.

Responsibilities

• Lead and support front-end operations to ensure a high-quality customer experience.
• Coordinate checkout flow, cleanliness, and standards across the department.
• Assign work for cashiers, service desk, and courtesy team members and coach them.
• Monitor shrink and financial outcomes, escalate concerns to leadership.
• Train team members and serve as SME for programs and pilots.
• Partner with team leader to ensure task completion.

Skills

Communication skills

Customer oriented

Detail oriented

Organized

Sense of urgency

Multi-tasking

Job description

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!

Meijer Rewards

• Weekly pay

• Scheduling flexibility

• Paid parental leave

• Paid education assistance

• Team member discount

• Development programs for advancement and career growth

Please review the job profile below and apply today!

The Service Coordinator exists to ensure a high-quality customer shopping experience by leading and supporting front-end operations. This role coordinates checkout flow, maintains front-end cleanliness and standards, and assigns work for cashiers, service desk, and courtesy team members to meet productivity and service expectations. Through active coaching, labor utilization, and customer issue resolution, the Service Coordinator drives strong customer satisfaction, operational efficiency, and accountability for front-end performance.

What You’ll be Doing:

• Communicate effectively with peer leadership for smooth handoff between shifts
• Perform survival walk of the department and shift-to-shift hand-off when the team leader or area leader is not present.
• Coordinate and drive actions and activities involving the monitoring and control of shrink and financial business outcomes within areas of responsibility. Proactively escalate concerns to leadership as they arise.
• Champion participation in community programs. Lead by example with behaviors and team member resource group (TMRG) engagement.
• Serve as a certified trainer for team members in their span of care.
• Perform on-the-job/hands-on team member training and mentoring.
• Serve as subject matter expert for market programs, company pilots, and development/training programs.
• Assign tasks to team members within the department, in partnership with the team leader, and follow up to ensure task completion.

What You Bring with You (Qualifications):

• Successful completion of the Service Coordinator training curriculum (includes curriculums for Cashier, Service Desk, and Courtesy Team)
• Ability to operate cash register system and all financial services equipment
• Good communication skills, friendly, customer oriented, organized, detail oriented, sense of urgency
• Has organizational and multi-tasking abilities
• This position may require lifting, carrying, pushing, pulling, bending, twisting, squatting, stooping, kneeling and/or climbing
• The amount of weight or frequency of such activities may vary depending on a team member’s shift during the day, the day of the week, the month or season, and/or other staff on duty