Service Coordinator

Meijer Inc.; Breedsville (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Inc. is seeking a Service Coordinator to lead and support front-end operations for a high-quality customer shopping experience.

The role focuses on coordinating checkout flow, keeping front-end standards, and assigning work to cashiers, service desk, and courtesy team members to meet productivity and service goals. Through coaching, labor utilization, and issue resolution, you will drive customer satisfaction and front-end accountability, with opportunities for growth within Meijer’s

Qualifications

• Completion of the Service Coordinator training curriculum including cashier/service-desk topics.
• Ability to operate cash register systems and financial services equipment.
• Strong communication, customer-oriented approach and sense of urgency.

Responsibilities

• Coordinate and drive front-end operations for a smooth shift handoff.
• Lead and train team members in the department and across roles.
• Manage tasks for cashiers, service desk and courtesy team to meet goals.
• Coach for labor utilization and customer issue resolution.
• Escalate concerns to leadership as needed.
• Support community and program initiatives as a role model.
• Act as SME for market programs and company pilots.
• Assign and follow up on tasks with leadership collaboration.

Skills

Service Coordinator training

Cash register operation

Customer service

Organizational skills

Multi-tasking

Physical stamina

Job description

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!

Meijer Rewards

• Weekly pay

• Scheduling flexibility

• Paid parental leave

• Paid education assistance

• Team member discount

• Development programs for advancement and career growth

Please review the job profile below and apply today!

The Service Coordinator exists to ensure a high-quality customer shopping experience by leading and supporting front-end operations. This role coordinates checkout flow, maintains front-end cleanliness and standards, and assigns work for cashiers, service desk, and courtesy team members to meet productivity and service expectations. Through active coaching, labor utilization, and customer issue resolution, the Service Coordinator drives strong customer satisfaction, operational efficiency, and accountability for front-end performance.

What You’ll be Doing:

• Communicate effectively with peer leadership for smooth handoff between shifts
• Perform survival walk of the department and shift-to-shift hand-off when the team leader or area leader is not present.
• Coordinate and drive actions and activities involving the monitoring and control of shrink and financial business outcomes within areas of responsibility. Proactively escalate concerns to leadership as they arise.
• Champion participation in community programs. Lead by example with behaviors and team member resource group (TMRG) engagement.
• Serve as a certified trainer for team members in their span of care.
• Perform on-the-job/hands-on team member training and mentoring.
• Serve as subject matter expert for market programs, company pilots, and development/training programs.
• Assign tasks to team members within the department, in partnership with the team leader, and follow up to ensure task completion.

What You Bring with You (Qualifications):

• Successful completion of the Service Coordinator training curriculum (includes curriculums for Cashier, Service Desk, and Courtesy Team)
• Ability to operate cash register system and all financial services equipment
• Good communication skills, friendly, customer oriented, organized, detail oriented, sense of urgency
• Has organizational and multi-tasking abilities
• This position may require lifting, carrying, pushing, pulling, bending, twisting, squatting, stooping, kneeling and/or climbing
• The amount of weight or frequency of such activities may vary depending on a team member’s shift during the day, the day of the week, the month or season, and/or other staff on duty