Service Coordinator

Meijer Inc.; Hazel Park (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Inc. is looking for a Service Coordinator to ensure a high-quality customer shopping experience by leading front-end operations and coordinating checkout flow.

The role assigns work to cashiers and service desk teams to meet productivity and service goals, while coaching staff and managing customer issues to boost satisfaction. Responsibilities include shift handoffs, training, and acting as a subject matter expert for programs and pilots.

Qualifications

• Completion of Service Coordinator training curriculum (Cashier, Service Desk, Courtesy Team).
• Ability to operate cash register system and financial services equipment.
• Strong communication, customer focus, organization and urgency.
• Multi-tasking and prioritization skills in a fast-paced environment.
• Willingness to lift/carry and perform physical tasks as needed.

Responsibilities

• Communicate effectively with peer leadership for smooth handoff between shifts.
• Perform survival walk of the department and shift-to-shift hand-off when the team leader or area leader is not present.
• Coordinate actions involving monitoring and control of shrink and financial outcomes; escalate concerns to leadership.
• Champion participation in community programs and engage team member groups.
• Serve as a certified trainer for team members within span of care; on-the-job training and mentoring.
• Act as SME for market programs, pilots, and development/training programs.
• Assign tasks to team members and follow up to ensure completion.

Skills

Customer service

Communication

Organized

Multi-tasking

Attention to detail

Coaching/training

Education

Service Coordinator training curriculum

Tools

Cash register system

Financial services equipment

Job description

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!

Meijer Rewards

• Weekly pay

• Scheduling flexibility

• Paid parental leave

• Paid education assistance

• Team member discount

• Development programs for advancement and career growth

Please review the job profile below and apply today!

The Service Coordinator exists to ensure a high-quality customer shopping experience by leading and supporting front-end operations. This role coordinates checkout flow, maintains front-end cleanliness and standards, and assigns work for cashiers, service desk, and courtesy team members to meet productivity and service expectations. Through active coaching, labor utilization, and customer issue resolution, the Service Coordinator drives strong customer satisfaction, operational efficiency, and accountability for front-end performance.

What You’ll be Doing:

• Communicate effectively with peer leadership for smooth handoff between shifts
• Perform survival walk of the department and shift-to-shift hand-off when the team leader or area leader is not present.
• Coordinate and drive actions and activities involving the monitoring and control of shrink and financial business outcomes within areas of responsibility. Proactively escalate concerns to leadership as they arise.
• Champion participation in community programs. Lead by example with behaviors and team member resource group (TMRG) engagement.
• Serve as a certified trainer for team members in their span of care.
• Perform on-the-job/hands-on team member training and mentoring.
• Serve as subject matter expert for market programs, company pilots, and development/training programs.
• Assign tasks to team members within the department, in partnership with the team leader, and follow up to ensure task completion.

What You Bring with You (Qualifications):

• Successful completion of the Service Coordinator training curriculum (includes curriculums for Cashier, Service Desk, and Courtesy Team)
• Ability to operate cash register system and all financial services equipment
• Good communication skills, friendly, customer oriented, organized, detail oriented, sense of urgency
• Has organizational and multi-tasking abilities
• This position may require lifting, carrying, pushing, pulling, bending, twisting, squatting, stooping, kneeling and/or climbing
• The amount of weight or frequency of such activities may vary depending on a team member’s shift during the day, the day of the week, the month or season, and/or other staff on duty