Service Coordinator

National Technology Integrators (NTI); Rockville (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement savings plan with employer

Life Insurance and Disability

Paid time off and holidays

Competitive compensation

Job summary

National Technology Integrators (NTI) is seeking a detail-focused Service Coordinator to manage service tickets, schedule technicians, dispatch, and support billing and vendor coordination. This role acts as the operational hub of the Service Department, ensuring timely delivery and high-quality customer experience.

Responsibilities include updating work orders, client communications, progress tracking, and cross-team collaboration with engineering, project management, purchasing, accounting,

Qualifications

• Associate degree or 1 year of administrative experience.
• Strong organizational skills with the ability to manage multiple tasks, deadlines, and priorities efficiently.
• Excellent written and verbal communication skills for effective interaction with team members, contractors, and clients.
• Keen attention to detail to maintain accurate records, documents, and reports.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), and document management systems. Experience with Database software is a plus.
• Ability to identify issues, troubleshoot, and find solutions promptly.
• Capacity to work effectively in a team-oriented environment, collaborating with diverse professionals.
• Ability to adapt to changing project requirements and handle unexpected challenges with composure.
• Strong time management skills to prioritize tasks and meet deadlines consistently.

Responsibilities

• Create review and update service work order and client records
• Schedule and dispatch technicians
• Monitor and follow up on open service calls
• Provide client status updates
• Review upcoming schedules and resolve conflicts
• Verify completed service documentation
• Process invoices, quotes, and change orders
• Track RMAs and vendor activities
• Coordinate with internal teams and subcontractors
• Support departmental reporting and KPI tracking
• Coordinate with Engineering, Project Management, Purchasing, Accounting, and Warehouse teams
• Assist with project closeout and service transition activities
• Support material procurement and subcontractor coordination for service activities
• Ensure operational procedures are followed consistently

Skills

Organizational skills

Communication

Detail orientation

MS Office

Database experience

Education

Associate degree or 1 year admin exp

Tools

Document management systems

Microsoft Office Suite

Database software

Job description

Overview

National Technology Integrators is a national AV, security, and IT contractor. Our key services include design and consulting, integration, and system support. At NTI, we stay curious and embrace the constantly evolving nature of our industry. We’re always looking at new technologies and techniques as they surface, ensuring that our services are up-to-date and that we provide the most value for our clients.

Description
The Service Coordinator is responsible for the daily execution and coordination of service operations, including service ticket management, technician scheduling, dispatching, billing support, and vendor coordination. This role ensures service requests progress efficiently from intake through completion while maintaining accurate documentation and communication with clients, technicians, and internal teams. The Service Coordinator serves as the operational hub of the Service Department, supporting timely delivery service and high-quality customer experience.

Responsibilities

• Create review and update service work order and client records
• Schedule and dispatch technicians
• Monitor and follow up on open service calls
• Provide client status updates
• Review upcoming schedules and resolve conflicts
• Verify completed service documentation
• Process invoices, quotes, and change orders
• Track RMAs and vendor activities
• Coordinate with internal teams and subcontractors
• Support departmental reporting and KPI tracking
• Coordinate with Engineering, Project Management, Purchasing, Accounting, and Warehouse teams
• Assist with project closeout and service transition activities
• Support material procurement and subcontractor coordination for service activities
• Ensure operational procedures are followed consistently

Qualifications & Requirements

• Associate degree or 1 year of administrative experience.
• Strong organizational skills with the ability to manage multiple tasks, deadlines, and priorities efficiently.
• Excellent written and verbal communication skills for effective interaction with team members, contractors, and clients.
• Keen attention to detail to maintain accurate records, documents, and reports.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), and document management systems. Experience with Database software is a plus.
• Ability to identify issues, troubleshoot, and find solutions promptly.
• Capacity to work effectively in a team-oriented environment, collaborating with diverse professionals.
• Ability to adapt to changing project requirements and handle unexpected challenges with composure.
• Strong time management skills to prioritize tasks and meet deadlines consistently.

Benefits

• Career Growth: Be part of a fast-growing company with ample opportunities for advancement.
• Dynamic Environment : Work in a vibrant, fast-paced setting where your contributions make a real impact.
• Team Spirit: Work with a team that values innovation, collaboration, and a good laugh.
• Competitive Compensation: We offer a robust salary and benefits package that reflects your experience and commitment.
• Competitive salary
• Health, dental, and vision insurance options.
• Retirement savings plan with employer match
• Life Insurance and Disability
• Paid time off and holidays

NTI is an organization committed to diversity and inclusion to drive its business results and to create a better future every day for its diverse employees, clients, partners and communities. We are proud to be an Equal Opportunity and Affir­mative Action Employer providing opportunities to all employees and applicants without regard to race, sex, national origin, religion, age, disability, veteran status, genetic information, sexual orientation, gender identity and any other protected status in accordance with applicable law.