Service Coordinator

Daikin Applied Americas; Richmond (VA); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Medical insurance options

401K with company match

Paid time off

Paid holidays

Sick time

Tuition reimbursement

Job summary

Daikin Applied is seeking a Service Coordinator in Richmond, VA. This onsite role supports scheduling, dispatching technicians for startups, repairs and maintenance while coordinating with the Service Center, supervisors, and district management.

You will handle customer inquiries, enter data into ERP, process invoices, and assist with onboarding and compliance tasks. A strong foundation in office software, HVAC knowledge, and customer service is required, with opportunities to grow within a

Qualifications

• High school diploma or GED required.
• 5+ years of mechanical, electrical, or plumbing service experience.
• This role does not offer visa sponsorship.
• Bachelor’s degree may substitute for experience.
• Experience with HVAC controls is a plus.
• Experience with service-tracking software is a plus.
• Proficient in Microsoft Office.

Responsibilities

• Schedule and dispatch technicians for startups, repairs, warranty, and maintenance.
• Route technical inquiries to the appropriate resource.
• Track time and attendance for technicians.
• Coordinate startup communications with customers and follow up on progress.
• Process invoices and customer billing.
• Assist with local AP/AR and ensure payments are received.
• Coordinate warranty administration, parts orders, and shipments.
• Answer phones and greet customers professionally.
• Assist new hires with onboarding paperwork.
• Maintain OSHA logs.
• Enter all data into ERP system and maintain records.
• Ensure timely close-out of work orders and proper paperwork.
• Gather local prevailing wage data and report hours to HR.
• Maintain office equipment filing.
• Provide initial notification of Workers’ Compensation claims.

Skills

HVAC knowledge

Scheduling

Communication

Data entry

Education

High School Diploma or GED

Bachelor’s degree (preferred)

Tools

Astea software

Microsoft Office Suite

Job description

Join the world’s largest HVAC company, named by Forbes as one of America’s Best-In-State Employers 2025!

Daikin Applied is seeking a Service Coordinator. You will have the ability to make an impact and shape your career with a company that is passionate about growth along with the support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location:

Onsite role based out of our Richmond Service Center

What you will do:

• Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of technicians for jobs (Startups/repairs, warranty, maintenance)

• Handles customer inquiries and routes questions of technical nature to theappropriate resource

• Tracking of time and attendance for technicians

• Coordinates job startups andmaintaincommunication with the customerregardingscheduling for the startup and follow-up on jobs in progress/completed

• Invoices and bills customers

• Assist in performing local office AP/AR functions and follows up with customer to ensure that payment has been received

• Coordinates warranty administration process, parts orders, and tracks shipments

• Answers telephones and greets customers whilemaintainingprofessional and courteous customer contact

• Assistnew hires in the completion of their new hire paperwork, completes employerrequiredsections of forms (I-9) and ensures that it is sent to Human Resources on the new employee’s first day of employment

• Maintain OSHA logs

• Enters all information andmaintainsinformation into Enterprise Resource System. This includes work orders, new customer information, and technician hours for billing purposes

• Ensurestimelyclose-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job

• Responsible for gathering local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources

• Maintains filing for and office equipment (copier, telephone, fax, etc.)

• Provide initial notification of Workers Compensation claims to insurance carrier

Minimum Qualifications:

• High School Diploma or GED

• 5+years of related experience inmechanical, electrical, or plumbing service field

• Work visa sponsorship is not available for this position

Preferred Qualifications:

• Bachelor’s degree may be considered in lieu of work experience

• Experience working with HVAC Controls Technicians is a plus

• Experience with Astea and/or any other service tracking software

• Proficient knowledge of Microsoft Office Suite

Benefits:

Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:

• Multiple medical insurance plan options + dental and vision insurance

• 401K retirement plan with employer match

• Paid time off and company paid holidays

• Paid sick time in accordance with the federal, state and local law

• Tuition Reimbursement after 6 months of continuous service

The typical hourly pay rate for this position ranges from $23.65 - $37.68 in Virginia. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

If you’re looking for an engaging career with growth opportunities in a supportive environment, you’ll love a career at Daikin Applied!