Service Coordinator

daikinapplied; Richmond (VA); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401K retirement plan

Paid time off

Paid holidays

Sick time

Tuition reimbursement

Job summary

Daikin Applied seeks a Service Coordinator for the Richmond Service Center. The role schedules and dispatches technicians for startups, repairs, warranty, and maintenance, while handling customer inquiries and routing technical questions to the right resource.

You will track technician hours and manage communications with customers on progress and scheduling. Additionally, you will process invoices, assist with AP/AR functions, and ensure timely close-out of work orders.

Qualifications

• Minimum of a High School Diploma or GED.
• 5+ years of related experience in mechanical, electrical, or plumbing service.
• Work visa sponsorship is not available for this position.

Responsibilities

• Schedule and dispatch technicians for startups, repairs, warranty, and maintenance.
• Handle customer inquiries and route technical questions to the right resource.
• Track time and attendance for technicians; maintain scheduling communications with customers.
• Process invoices and bills; assist in local AP/AR functions and payment follow-up.
• Maintain OSHA logs and enter data into ERP system for billing and work orders.

Skills

5+ years of related field experience

Customer service communication

Education

High School Diploma or GED

Tools

Astea

MS Office

Job description

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!

Daikin Applied is seeking a Service Coordinator. You will have the ability to make an impact and shape your career with a company that is passionate about growth along with the support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Onsite role based out of our Richmond Service Center

What you will do:

• Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of technicians for jobs (Startups/repairs, warranty, maintenance)
• Handles customer inquiries and routes questions of technical nature to the appropriate resource
• Tracking of time and attendance for technicians
• Coordinates job startups and maintain communication with the customer regarding scheduling for the startup and follow-up on jobs in progress/completed
• Invoices and bills customers
• Assist in performing local office AP/AR functions and follows up with customer to ensure that payment has been received
• Coordinates warranty administration process, parts orders, and tracks shipments
• Answers telephones and greets customers while maintaining professional and courteous customer contact
• Assist new hires in the completion of their new hire paperwork, completes employer required sections of forms (I-9) and ensures that it is sent to Human Resources on the new employee's first day of employment
• Maintain OSHA logs
• Enters all information and maintains information into Enterprise Resource System. This includes work orders, new customer information, and technician hours for billing purposes
• Ensures timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job
• Responsible for gathering local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources
• Maintains filing for and office equipment (copier, telephone, fax, etc.)
• Provide initial notification of Workers Compensation claims to insurance carrier

Minimum Qualifications:

• High School Diploma or GED
• 5+ years of related experience in mechanical, electrical, or plumbing service field
• Work visa sponsorship is not available for this position

Preferred Qualifications:

• Bachelor's degree may be considered in lieu of work experience
• Experience working with HVAC Controls Technicians is a plus
• Experience with Astea and/or any other service tracking software
• Proficient knowledge of Microsoft Office Suite

Benefits:

• Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:
• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer match
• Paid time off and company paid holidays
• Paid sick time in accordance with the federal, state and local law
• Tuition Reimbursement after 6 months of continuous service

The typical hourly pay rate for this position ranges from $23.65 - $37.68 in Virginia. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!