Service Coordinator

Nixon Power Services; Richland (MS); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Full benefits

401(k) matching

Paid time off

Job summary

Nixon Power Services in Richland, MS is seeking an energetic Service Coordinator to support the Service department by scheduling and tracking service work and dispatching Technicians within the local territory. The ideal candidate is detail-oriented, highly organized, and thrives in a collaborative environment, with 3–5 years in customer-facing roles and strong communication skills.

This full-time role offers competitive compensation, full benefits, and growth opportunities within an

Qualifications

• Minimum 3–5 years in customer-facing roles.
• Proficient with Microsoft Office Suite.
• Strong written and verbal communication.
• Highly organized with attention to detail.

Responsibilities

• Schedule service calls and maintain quotes.
• Dispatch and track technician status.
• Open and update work orders.
• Review and process field service documentation.
• Collaborate with internal teams.
• Perform other duties as assigned.

Skills

Customer facing experience

MS Office proficiency

Strong communication skills

Organizational skills

Multi-tasking

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Richland, MS, US

7 days ago Requisition ID: 1515

With 100 years of success, Nixon Power Services is proud to be the world's largest distributor of Rehlko Power generators (formerly Kohler Power). We operate in an environment where flexibility and a willingness to embrace new responsibilities keep each day exciting. We value team members who are passionate, grounded, and possess a “can-do” attitude, all while delivering exceptional service to our customers.

We are currently looking for an energetic self-starter to join the team as a Service Coordinator in our Richland, MS, location. In this role, you will support the Service department by scheduling and tracking service work, as well as dispatching Technicians within your assigned territory. The ideal candidate is detail-oriented, highly organized, and thrives in a collaborative environment. We’re looking for someone who is eager to learn and grow, demonstrates sound judgement, and excels in managing multiple responsibilities effectively.

What you’ll be doing:

• Interact with customers to schedule service calls and maintain service job quotes.
• Schedule, dispatch, and track status of technicians.
• Open and update work orders.
• Responsible for service job quotes
• Collect, review, and process Tech generated documentation including Field Service Reports, Technician time, expenses, parts requests, and Requests for Quotes.
• Collaborate with internal departments to support Technicians and their needs to complete service orders.
• Other duties as assigned.

What we’re looking for:

• Minimum 3-5 years of experience in customer facing positions
• Proficient in Microsoft Office Suite of programs.
• Strong communication skills both written and verbal.
• Strong organizational skills.
• Ability to multi-task, prioritize, and manage time effectively with strong attention to detail.

What’s in it for you?

• Competitive compensation package
• Full Benefits: Medical, Vision, Dental, and more!
• Paid Time Off
• 401(k) matching
• Opportunity to get in with an industry leading organization