Service Coordinator

Convergint; Phoenix (AZ); Presencial; USD 45 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

10 Company Holidays and Paid Time Off

Fun & Laughter Day Off

Medical, Dental & Vision Plan

Life insurance & Disability Plan

Wellness Program

401K Matching Plan

Colleague Assistance Program

Tuition reimbursement

Competitive salary and compensation

Vehicle reimbursement plan or company车

CSR Day

Cell phone reimbursement (if available

Paid parental leave

Resumo da oferta

Convergint in Phoenix, AZ is hiring a full-time Service Coordinator to join our customer-focused team. You will handle incoming service calls, coordinate with technicians and customers, and help ensure we are the first choice for service.

The role may involve leading others and supporting ongoing operations to deliver world-class service. Required: 3–5 years in a call center or dispatch, college degree or equivalent, strong MS Office skills, and ability to manage multiple tasks under pressure.

Qualificações

• Exceptional telephone and personal customer service skills and ability to work under pressure.
• Excellent Microsoft Outlook, Excel, and Word skills.
• Strong financial knowledge and skills—ability to understand financials such as accounts receivable/payable, purchase orders, work orders, etc.
• Strong organizational skills and the ability to handle multiple projects tasks simultaneously.
• Excellent ability to facilitate a collaborative working environment for customers and team members.

Responsabilidades

• Answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers’ first choice for service.
• Provide co-ordination of service with technicians, sub-contractors and customers within designated CTC location.
• May act as a lead, coordinating the work of others, but not a supervisor.
• Performs other duties and responsibilities as requested or required.

Conhecimentos

Customer service

Call center

Outlook

Excel

Word

Financials

Organizational skills

Formação académica

College degree, trade school or equivalent experience

Ferramentas

Outlook

Excel

Word

Descrição da oferta de emprego

Build a career where values meet worldwide opportunity.

Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Coordinator to join our amazing culture. In this role, you will answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers’ first choice for service. As a Service Coordinator, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Coordinator.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with "Our Training and Your Experience"

Convergint’s greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.

Answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers’ first choice for service.

Provide co-ordination of service with technicians, sub-contractors and customers within designated CTC location.

May act as a lead, coordinating the work of others, but not a supervisor.

Performs other duties and responsibilities as requested or required.

What You’ll Need

• Exceptional telephone and personal customer service skills and ability to work under pressure.
• Excellent Microsoft Outlook, Excel, and Word skills.
• Strong financial knowledge and skills—ability to understand financials such as accounts receivable/payable, purchase orders, work orders, etc.
• Strong organizational skills and the ability to handle multiple projects tasks simultaneously.
• Excellent ability to facilitate a collaborative working environment for customers and team members.

Company Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility DayCell phone reimbursement (if applicable)
• Paid parental leave

Requirements

• Education: College degree, trade school or equivalent experience
• Minimum Experience: 3-5 years call center, dispatch, or administrative
• Preferred Experience: (but not required): Experience in a construction industry environment

Convergint is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.