Service Billing Coordinator

Convergint; Duluth (GA); Presencial; USD 40 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Holidays & PTO (13 days)

Medical, Dental & Vision

Life Insurance

Disability Plan

Wellness Program

401K Matching

Tuition Reimbursement

Company Vehicle option

CSR Day

Cell phone Reimbursement

Paid Parental Leave

Resumo da oferta

Convergint in Duluth, GA is seeking a full-time Service Billing Coordinator who delivers world-class customer service and ensures accurate billing processes. You will handle service invoices, renewals, and coordination with technicians, subcontractors, and customers.

Join a culture that values integrity, growth, and teamwork, and grow with a company recognized as a leading global service-based systems integrator. Equal opportunity employer.

Qualificações

• Commitment to growth, accountability and delivering results.
• Integrity and world-class service to customers and colleagues.
• Embraces equal opportunity and inclusive culture.

Responsabilidades

• Process completed work order tickets and invoices per guidelines.
• Renew and invoice service contracts and CSPs; maintain SOW records.
• Attend weekly planning sessions and reconcile service paperwork.
• Coordinate technician schedules for preventive maintenance/inspection list.
• Handle incoming customer calls, dispatch service, and inquiries.
• Provide service quotes with supervisor support.
• Prioritize projects, manage time, and adjust plans.

Descrição da oferta de emprego

Build a career where values meet worldwide opportunity.

Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Billing Coordinator to join our amazing culture. In this role, you will answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint Technologies becomes the customers’ first choice for service. This role provides coordination of service with technicians, sub-contractors and customers within designated CTC location. As a Service Billing Coordinator, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Billing Coordinator.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

Convergint’s greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.

• Processes completed work order tickets and invoices according to CTC guidelines and customer playbook.
• Completes service contract (including maintenance and software support CSPs) renewal and invoicing process. Ensures internal records of contract SOW are clearly defined and managed for each customer.
• Attends weekly planning sessions and conducts weekly service paperwork reconciliation.
• Works with Service Manager to help manage annual preventative maintenance/inspection list and coordinate technician schedule to accommodate.
• Handle incoming customer calls including service dispatching (backup to dispatch Service Coordinator), tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling general enquiries. May provide support and backup for other areas of the business. May handle calls after hours.
• May participate in quality assurance calls/inquiries to customers as needed.
• May provide Service Quotes to customers with the assistance of the supervisor.
• Completes projects and special assignments by determining priorities, managing time, and making adjustments to plans.
• Performs other duties and responsibilities as requested or required.

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Convergint is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.