Service Coordinator

Sunbelt Rentals; Pennydale (NC); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health, Dental and Vision plans

401(k) Match

Volunteer time off

Short-term and long-term disability

Life and Travel insurance

Tuition Reimbursement

Employee Assistance Program

Length of Service Awards

Job summary

Sunbelt Rentals is seeking a Service Coordinator to manage the servicing of company and customer equipment, dispatch field service mechanics for preventive maintenance, and coordinate rental equipment delivery. You will direct parts supply, oversee the Parts Department, and schedule work to meet customer needs while controlling costs.

Ideal candidates have a High School Diploma, a valid driver's license, and experience with parts inventory, purchasing processes, and basic computer skills.

Qualifications

• High School Diploma preferred.
• Valid driver's license required.
• Strong experience with parts inventory management.
• Knowledge of purchasing process including optimum order sizing for reduced cost.
• Basic computer skills.
• Supervisory skills.
• Personal and professional integrity.
• Flexible approach to problem solving.

Responsibilities

• Coordinate and ensure timely and accurate dispatch of field service mechanics for preventive maintenance.
• Coordinate and ensure timely dispatch of rental equipment and tools to customers.
• Direct the supply of parts to shop mechanics, other branches and customers.
• Direct the operations of the Parts Department to maintain inventories and minimize costs.
• Prepare work schedules and handle service calls to meet customer needs and ensure equipment availability.
• Order parts to maintain adequate supplies and learn maintenance requirements of new equipment.
• Handle customer complaints regarding equipment condition or operation.
• Perform other duties as assigned by the manager.

Skills

Parts inventory management

Purchasing process

Driver's license

Basic computer skills

Supervisory skills

Problem solving

Integrity

Education

High School Diploma

Job description

Join Our Team!Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!Job Description SummaryService Coordinator Are you seeking an entrepreneurial, empowering workplace that allows you to: • Develop a career track • Leverage your current skills while developing new skills • Work with an incredible team of people Sunbelt Rentals-the fastest growing rental business in North America-is seeking a Service Coordinator. As a Service Coordinator, you will coordinate the servicing of company and customer equipment in a timely and effective manner. DUTIES & RESPONSIBILITIES • Coordinate and ensure the timely and accurate dispatch of field service mechanics for preventive maintenance • Coordinate and ensure the timely and accurate dispatch of rental equipment and tools to customers • Directs the supply of parts to shop mechanics, other branches and customers. • Directs the operations of the Parts Department in order to maintain appropriate inventories and minimize costs • Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required. • Orders parts in order to maintain adequate supplies. • Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory. • Handles customer complaints regarding equipment condition or operation. • Perform other duties assigned as assigned by the manager. QUALIFICATIONS • High School Diploma, preferred • Valid driver's license • Strong experience with parts inventory management • Knowledge of purchasing process including optimum order sizing for reduced cost. • Basic computer skills • Supervisory skills • Personal and professional integrity • Flexible of approach to problem solving The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.Base Pay Range: $18.99 - 26.11Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:Health, Dental and Vision plans401(k) MatchVolunteer time offShort-term and long-term disabilityAccident, Life and Travel insurance, as well as flexible spendingTuition Reimbursement OptionsEmployee Assistance Program (EAP)Length of Service AwardsYou will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement):12-25 vacation days depending on years of service5 sick days6 holidays2 half day holidays2 floating holidays1 inclusion day1 volunteer dayGear up for an exciting career!Sunbelt Rentals supports service members. Veterans encouraged to apply.