Service Coordinator

Sun Valley Landscaping; Omaha (NE); On-site; USD 50,000 - 57,000; Full time

Benefits offered by this job

Profit share bonus

Paid time off and holidays

Health and dental insurance 50% company paid

Paid parental and bereavement leave

Customizable wellness reimbursement plan

Company cell phone reimbursement

Relaxed company culture

Yard & service discounts for family

Job summary

A landscaping company in Omaha is seeking a Landscape Services Coordinator responsible for overseeing technician schedules, managing projects, and enhancing customer experience in the maintenance division. Candidates should possess strong organizational abilities, excellent communication skills, and be comfortable using technology. This role offers competitive compensation with a range of $50,000 to $57,000, including a variety of benefits like health insurance and paid time off.

Qualifications

• 5+ years in the green industry is preferred.
• Must be comfortable with technology and have experience using CRM and scheduling software.
• Ability to maintain a professional and positive demeanor.

Responsibilities

• Manage technician schedules and work ticket management.
• Coordinate project items and manage house maintenance accounts.
• Communicate weekly with customers regarding service schedules.

Skills

Organization

Communication

Attention to detail

Technology proficiency

Bilingual in English and Spanish

Education

High school diploma or associates degree

Tools

CRM software

Microsoft Office 365

Scheduling software

Job description

Summary: The Landscape Services Coordinator is responsible for the oversight of technician schedules, project coordination, and customer experience for our maintenance and landscape operations. This role requires a high level of organization, attention to detail, and excellent communication skills.

Job Duties:

• Manages the day-to-day schedules and work ticket management for all of maintenance.
• Responsible for accurate time and material entries in Aspire software for maintenance division.
• Handles coordination of project items such as permits, porta potties, utility marking.
• Account manages house maintenance accounts worth approximately $350K.
• Responsible for weekly customer communication regarding service/project schedules, watering and warranty information, and sales to production handoff for maintenance division.
• Sends weekly and monthly NPS surveys and Google review requests to customers for landscape and maintenance.
• Attends weekly meetings for landscape and maintenance divisions.
• Prepares and sends annual maintenance renewal contracts in the fall and winter.
• Supports maintenance division directors administratively as needed.
• Participates in snow removal dispatch operations in the winter months.
• Oversees materials for maintenance division.

Measurables:

• TP and efficiency goals for technicians.
• Sales and renewal goals for house accounts.
• No balls dropped on job preparation items.
• Aspire issues up to date.

Desired Experience and Education:

• High school diploma or associates degree at a minimum.
• 5+ years in the green industry is preferred.
• Must be comfortable with technology and have experience using a CRM, Microsoft Office 365, and scheduling software.
• Ability to maintain a professional, positive, and cooperative demeanor always.
• Extremely detailed and organized, excellent written and verbal communication skills, math skills.
• Ability to identify, prioritize, and complete tasks independently and in a timely manner.
• Works well under pressure while meeting deadlines and multi-tasking priorities.
• Bilingual in English and Spanish a plus.
• $50-57K per year, depending on experience
• Profit share bonus if earned
• Paid time off and holidays
• Health and dental insurance 50% company paid
• ST/LT disability, life insurance, vision
• Simple IRA plan with company match
• Paid parental and bereavement leave
• Customizable wellness reimbursement plan
• Company cell phone reimbursement
• Friday’s off during the months of January and February
• Yard & service discounts for you and your immediate family
• Relaxed and positive company culture (we work hard, but like to have fun!)

Reports to: Maintenance Division Director

Works closely with: landscape operations director, managers, technicians, finance team

Direct reports: none

Typical Hours: green season work is typically 7am-4pm, Monday thru Friday; Winter hours are not typical and will require overnights, weekends and holidays.