Field Service Manager

Esler Companies; Cannon Run West (PA); On-site; USD 67,500 - 82,500; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with employer match

Tuition Reimbursement

Paid Time Off

Paid Holidays

Teammate Assistance Plan

Paid Volunteer Time

Job summary

Esler Companies – Renewal by Andersen is seeking an experienced Service Manager to lead our service team in Pennsylvania. You will oversee customer interactions, warranties, and service quality while maintaining strong homeowner relationships and ensuring adherence to company standards.

The role requires at least 2 years in a management position, solid communication, and deep knowledge of Renewal by Andersen products and processes.

Qualifications

• High school diploma required; college degree preferred.
• At least 2 years of experience in a management role.
• Strong written and verbal communication skills.
• Comprehensive knowledge of Renewal by Andersen’s product and service processes.

Responsibilities

• Direct, supervise, and train all team members, ensuring proper techniques, policies and procedures are followed.
• Provide continuous feedback to teammates, Installation managers, and crews.
• Develop and maintain ongoing service training programs through formal and informal continuous learning opportunities.
• Manage warranty reimbursement program, maximizing internal efficiencies to ensure the profitability of the program.
• Improve and maintain service quality by enforcing policies and procedures, collaborating with other functional areas, and encouraging employee participation in solutions.
• Prepares and manages budgets, schedules expenditures, and initiates corrective actions when required.
• Conduct field inspections, ensuring installation and service methods and standards are being followed.
• Other job duties as assigned.

Skills

Problem solving

Communication skills

Management experience

Team leadership

Education

High School diploma

College degree preferred

Job description

Overview

We’re looking for an experienced Service Manager to join our team!

As a Service Manager for Esler Companies – Renewal by Andersen you will be responsible for establishing and preserving a high customer service experience by handling customer service interactions, reports, and repairs. You must ensure the Service teams are providing the highest level of customer service by maintaining positive relationships with homeowners and having a strong working knowledge of company standards, warranties and product and parts knowledge.

Responsibilities

• Direct, supervise, and train all team members, ensuring proper techniques, policies and procedures are followed.
• Provide continuous feedback to teammates, Installation managers, and crews.
• Develop and maintain ongoing service training programs through formal and informal continuous learning opportunities.
• Manage warranty reimbursement program, maximizing internal efficiencies to ensure the profitability of the program.
• Improve and maintain service quality by enforcing policies and procedures, collaborating with other functional areas, and encouraging employee participation in solutions.
• Prepares and manages budgets, schedules expenditures, and initiates corrective actions when required.
• Conduct field inspections, ensuring installation and service methods and standards are being followed.
• Other job duties as assigned.

Qualifications

• Comprehensive knowledge of Renewal by Andersen’s product and processes, including measuring, installation, and service methods.
• Demonstrated problem solving/opportunity identification skills.
• Strong written and verbal communication skills.
• High School diploma required; College degree preferred.
• At least 2 years of experience in a management role required.

Benefits

• Medical, Dental, and Vision Insurance
• Teammate Assistance Plan
• Tuition Reimbursement
• 401k with 50% match up to 6% of your annual pay
• Paid Time Off
• Company Paid Holidays
• Paid Volunteer Time
• And more!

Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.
THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY
Renewal by Andersen is the full-service window-replacement division of 120+ year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience.
Esler Companiesis the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas.

We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.

Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.

Posted Salary Range

Starting from USD $75,000.00/Yr.