Service Coordinator

Aston Carter; Minnesota; Hybrid; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO / Vacation or Sick Leave

Job summary

Aston Carter seeks a coordinator to plan, coordinate, and direct field resources for HVAC projects in Saint Paul, MN. You will interact with customers and Project Managers, dispatch technicians, and manage work orders, ensuring timely completion and high customer satisfaction.

The role requires a certificate or equivalent experience, with familiarity in Energy Management/HVAC systems and strong Microsoft Office skills. Hybrid work arrangement in Saint Paul with potential overtime.

Qualifications

• One-year certificate from college or technical school, or 5+ years of related experience.
• Familiarity with Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.
• Working knowledge of office equipment and Microsoft Office products.

Responsibilities

• Coordinates service resources and assigns team members to project.
• Schedules personnel, materials, sub-contractors and equipment based on project needs.
• Inputs project location to system and generates Work Order Documents.
• Dispatches technicians and notifies customers; ensures customer satisfaction.
• Communicates with Project Managers and HVAC Field Technician Supervisor to assign technicians.
• Coordinates with Parts Department and Acquisition as needed.
• Reviews project paperwork and forwards to Project Administrators.
• Maintains customer satisfaction by investigating concerns and responding to requests.
• Logs service start-up and work requirements in the tracking system.
• Generates and interprets reports; can work overtime/weekends as required.

Skills

Customer interaction

Scheduling

Project coordination

Communication with PMs

Education

One-year certificate / 5+ years experience

Tools

Microsoft Office

Energy Management Systems

HVAC Systems

Temperature Controls

Job description

Job Description

Job Description

Description

Responsible for moderately complex planning, coordinating, controlling, and directing activities of operational resources. Also responsible for customer interaction, communicating with the Field Technician Supervisors, and coordinating jobs with Project Managers. Typically requires a one-year certificate from college or technical school; or three (3) plus years of related experience and/ or training; or equivalent combination of education and experience.

Additional Skills & Qualifications

Education/Experience: One-year certificate from college or technical school; or five (5) plus years of related experience and/ or training; or equivalent combination of education and experience. Working knowledge of office equipment and Microsoft Office products. Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.

Day to Day: Coordinates service resources. Assigns team members to project. Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability. Inputs project location to system. Generates Work Order Documents, dispatches technicians, and notifies customers. Responsible for customer interaction/satisfaction. Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians. Coordinates operations interaction with the Parts Department and Acquisition, as necessary. Reviews project paperwork, completes calls, and forwards project paperwork to Project Administrators. Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests. Logs service start-up and service work requirements in job tracking system. Responsible for generating, interpreting, and printing various assigned reports. Flexibility to work overtime/weekends, as required.

Job Type & Location

This is a Contract position based out of Saint Paul, MN.

Pay and Benefits

The pay range for this position is $26.00 - $29.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Saint Paul,MN.

Application Deadline

This position is anticipated to close on Jul 31, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penaltie