Service Coordinator

Puckett Machinery; Madison (MS); On-site; USD 25,000 - 30,000; Full time

Job summary

Puckett Machinery in Madison, MS is seeking a Service Coordinator to provide administrative and coordination support to the service department and customers. You will manage service work intake, quotes, parts ordering, warranty administration, and tracking across the lifecycle of work orders.

The role requires a high school diploma, 3-5 years in parts counter or service planning in a parts sales/service shop, strong knowledge of heavy equipment, DBS and Microsoft Office proficiency, and

Qualifications

• High school diploma or GED required.
• 3-5 years of combined work experience as a retail parts counter salesman and/or service planner in a parts sales and service shop environment.
• Basic technical knowledge of Caterpillar and allied heavy equipment (mechanical systems, diesel engines/engine failures, electrical and hydraulic systems).
• Ability to read and comprehend computer-based schematics, specifications, service and parts literature, technical bulletins, safety manuals, and other related publications.
• Proficient with DBS and Microsoft Office applications (Word, Excel, Outlook).
• Strong verbal/written/interpersonal/customer service skills and attention to detail.

Responsibilities

• Receive and administer intake of rental and allied equipment-related parts and service calls from customers and the sales team.
• Administer the lifecycle of parts and service work orders and maintain contact with customers; open/close jobs in the billing system, prepare/tracking quotes, parts ordering, and invoicing.
• Assist with research, ordering, and fulfillment of parts requisitions; track backorder ship dates.
• Administer parts inventory returns, core returns, warranty claims and related credits.
• Assist in the day-to-day administration of the service schedule for technician resources.
• Coordinate ordering and receipt of shop supplies and stock parts; deliver parts to field technicians and run errands as needed.

Skills

Retail parts counter

Service planning

Customer service

Technical knowledge

Problem solving

Attention to detail

Education

High school diploma or GED

Tools

DBS

Microsoft Office

Job description

Service Coordinator# Service CoordinatorMadison, MS 39110## OverviewSalary Range$18.00 - $22.00 HourlyPosition TypeFull TimeJob ShiftDayEducation LevelHigh SchoolCategoryAdmin - Clerical## DescriptionThe Service Administrator is accountable to provide administrative and coordination support to both the service department and customers in the areas of service work intake, work order processing/tracking/reporting, quote preparation, parts ordering, warranty administration, and other department-related support activities and tasks. This position reports to the Service Manager.* Receive and administer the intake of rental and allied equipment-related parts and service calls (by phone and in-person) from both customers and the sales team. Ensure that walk-in customers are greeted promptly and serviced accurately.* Administer the lifecycle of the parts and service work order process and maintain regular contact with both internal and external customers throughout. Therein, execute the opening and closing of jobs in the company’s billing system to include preparing/tracking quotes, parts ordering, determining parts availability, posting and executing orders/invoicing/returns/exchanges/expediting backorders in accordance with all prescribed quality and safety standards.* Assist both customers and the technician team with the research, ordering, and fulfillment of parts requisitions, and maintain perpetual record of backorder estimated ship dates.* Administer the execution of parts inventory returns, core returns, customer damage invoices and warranty claims. Therein, inspect, determine reusability/residual value, and process returns for credit and shipment in accordance with prescribed re-manufacturer/warranty guidelines and company policy.* Assist in the day-to-day administration of the service schedule for all technician resources that support and service both the internal rental fleet as well as customer-owned units.* Coordinate the ordering and receipt of all shop-based consumable supplies and stock parts inventory items.* Deliver parts to field technicians and run department-related errands as needed.* Maintain a professional and proper personal appearance at all times.* Maintain positive working relationships and effective communication with all internal and external customers.## Qualifications• High school diploma or GED equivalent required. • Minimum 3-5 years of combined work experience as a retail parts counter salesman and/or service planner in a parts sales and service shop environment. • Basic technical knowledge of Caterpillar and allied heavy equipment (mechanical systems, diesel engines/engine failures, electrical and hydraulic systems). • Ability to read and comprehend computer-based schematics, specifications, service and parts literature, technical bulletins, safety manuals, and other related publications. • Good knowledge of and dedicated experience using dealer management information systems (DBS) and Microsoft Office applications (Word, Excel, Outlook). • Proficient verbal, written, interpersonal, and customer service skills. • Good problem-solving skills, detail oriented, and ability to work with a high level of accuracy. • Ability to perform duties with a sense of urgency, exceeding customer expectations. • Ability to work in a dynamic fast-paced service environment.