Service Coordinator

City of Lincoln; Lewisville (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

401K retirement plan

Paid time off

Career growth opportunities

Job summary

SSC Signs & Lighting, LLC, a national leader in sign fabrication and installation, seeks a dedicated Service Coordinator to join our DFW team. You will coordinate service calls and maintenance, act as the primary client contact, and manage orders from start to finish, ensuring timely, high-quality service across projects in Texas and beyond.

The role requires strong organization, excellent communication, and a customer-focused mindset, with opportunity for professional growth and

Qualifications

• 2+ years of experience in service coordination, dispatching, or customer service roles.
• Strong organizational skills with the ability to prioritize tasks and manage multiple projects.
• Excellent communication and interpersonal skills for client and internal teams.
• Proficiency with Microsoft Word, Excel, and Outlook; service management software experience is a plus.

Responsibilities

• Coordinate and schedule service calls and maintenance requests for signage projects.
• Serve as the primary contact for clients and service technicians.
• Manage service orders from initiation to completion, ensuring timely resolution and customer satisfaction.
• Allocate resources and dispatch service teams based on project requirements and technician availability.
• Monitor service progress and provide regular updates to clients and stakeholders.
• Maintain records of service activities, including work orders and client communications.
• Collaborate with internal departments to coordinate logistics, parts procurement, and scheduling.
• Ensure compliance with company policies, safety standards, and SLAs.
• Assist in preparing service quotations, proposals, and project documentation.
• Identify opportunities for process improvement and contribute to best practices.

Skills

Organization

Communication

MS Office

Detail orientation

Multitasking

Teamwork

Education

High School diploma

Tools

Service management software

Job description

• Location 2090 McGee Lane,Lewisville, TX, 75077,United States
• Base Pay $45,000.00 - $65,000.00 / Year
• Employee Type Exempt Full Time

Contact information

• Name Judy Yunc
• Phone [phone]
• Email [e-mail]

Description

SSC Signs & Lighting, LLC, a national leader in sign and design, fabrication, and installation, is seeking a dedicated Service Coordinator to join our team in DFW, Texas.

Responsibilities

• Coordinate and schedule service calls and maintenance requests for signage projects.
• Serve as the primary point of contact for clients and internal service technicians.
• Manage service orders from initiation to completion, ensuring timely resolution and customer satisfaction.
• Allocate resources and dispatch service teams based on project requirements and technician availability.
• Monitor service progress and provide regular updates to clients and stakeholders.
• Maintain accurate records of service activities, including work orders, service reports, and client communication.
• Collaborate with internal departments to coordinate logistics, parts procurement, and scheduling.
• Ensure compliance with company policies, safety standards, and service level agreements.
• Assist in preparing service quotations, proposals, and project documentation as needed.
• Identify opportunities for process improvement and contribute to the development of service coordination best practices.

Requirements

• Proven experience (2+years) in service coordination, dispatching, or customer service roles, preferably in a technical or construction-related field.
• Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to interact professionally with clients and internal teams.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with service management software is a plus.
• Detail-oriented with a focus on accuracy and quality in service delivery.
• Ability to work independently and collaboratively in a fast-paced environment.
• High School diploma or equivalent; additional certification or coursework in project management or service coordination is advantageous.

Summary

• Competitive salary and performance-based incentives.
• 410K Retirement savings plan with company match.
• Paid time off (vacation, sick leave, holidays).
• Opportunities for career growth and professional development.

Join our team and play a key role in delivering exceptional service and support to our clients across the nation.