Service Coordinator

iA Financial Group; Kalamazoo (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(k) with company match

PTO

Job summary

iA American Warranty Group is seeking a Service Coordinator to organize dealership service activities, schedule services, and support service personnel in delivering exceptional results. This role emphasizes strong communication, organization, and customer service in a dealership setting.

The candidate will maintain records, liaise between dealerships and technicians, and help identify opportunities for growth.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational abilities and attention to detail.
• Ability to coordinate multiple tasks and priorities in a fast-paced environment.
• Experience in customer service, service coordination, dealership operations, or administrative support is a plus.

Responsibilities

• Answer incoming calls and provide prompt, professional support to dealerships and service personnel.
• Schedule services and create work orders to meet dealership needs on time.
• Deliver a premier dealership service experience in person and over the phone.
• Monitor dealership service activities and ensure services are completed per requirements.
• Maintain accurate records and proper handling of documentation.
• Act as liaison between dealerships and service personnel for requests and needs.
• Identify potential sales opportunities and new leads to support business growth.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Multi-tasking

Education

High school diploma or GED

Job description

Job Description

Service Coordinator

Great Lakes Chemicals | iA American Warranty Group

Build the future with us

Are you passionate about delivering outstanding customer service and building strong relationships with dealership partners? As a Service Coordinator , you will play a key role in coordinating dealership service activities, ensuring detailing services are completed efficiently, and supporting service personnel in delivering exceptional results.

This position is a great opportunity to showcase your organizational, communication, and customer service skills while contributing to a company that values teamwork, innovation, and service excellence. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and growth.

What you’ll accomplish with us

As a Service Coordinator , you’ll be at the core of our mission. Here are the main responsibilities:

• Answer incoming calls and provide prompt, professional support to dealerships and service personnel.
• Schedule services and create work orders to ensure dealership needs are met effectively and on time.
• Deliver a premier dealership service experience both in person and over the phone.
• Monitor dealership service activities and ensure services are completed according to requirements.
• Maintain accurate records and ensure proper handling and storage of required documentation.
• Act as the liaison between dealerships and service personnel, communicating special requests and service needs.
• Support business growth by identifying potential sales opportunities and new leads.

What could accelerate your success in this role

We’re looking for someone who:

• Is known for their excellent communication and customer service skills.
• Stands out for their strong organizational abilities and attention to detail.
• Demonstrates the ability to coordinate multiple tasks and priorities in a fast-paced environment.
• Is recognized for building positive relationships with customers and team members.
• Has basic computer proficiency and the ability to learn new systems quickly.
• Holds a high school diploma or GED.
• Possesses a valid driver’s license.
• Previous experience in customer service, service coordination, dealership operations, or administrative support is considered an asset.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
• Career advancement opportunities and professional development programs;
• Competitive benefits: Medical, Dental and Vision insurance, Short- and Long-Term Disability, 401(k) with company match, PTO, employee assistance program, and much more!

About Us

Great Lakes Chemicals is part of iA American Warranty Group , a wholly owned subsidiary of iA Financial Group , one of the largest insurance and wealth management groups in North America.

Our suite of products and services includes automotive protection packages, reinsurance options, dealer support services, direct-to-consumer products, and in-house administration. We are committed to providing exceptional service and innovative solutions that help our clients succeed.

Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.

Company

iA American Warranty, L.P.

Posting End Date

2026-11-30

About us

iA American Warranty LP, American Amicable Group of Companies, iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of several US based entities. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, progressive special markets, and more!

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!

Our Commitment to Diversity and Inclusion

Our differences make us unique, and even stronger. That’s why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts!