Service Coordinator

CBX Solutions, LLC; Irmo (SC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

401(k) with company match

Paid time off

Job summary

CBX Solutions in Irmo, SC is seeking a Service Coordinator to manage incoming service requests, coordinate with field staff, and ensure timely resolution. You will enter requests in ConnectWise, track progress, and support parts ordering.

We offer comprehensive benefits, a strong emphasis on work-life balance, mentorship, and a culture that values collaboration. If you thrive in a practical, team-driven environment, apply today.

Qualifications

• High school diploma required.
• Strong verbal and written communication.
• Excellent organizational and multitasking abilities.
• Strong interpersonal and customer service skills.
• Experience with ConnectWise is a plus.
• Must pass pre-employment background check and drug test.

Responsibilities

• Prioritize, schedule, and dispatch service staff.
• Enter and track all incoming service requests in ConnectWise.
• Coordinate information flow between customers and service staff.
• Review completed tickets and verify time entries.
• Replenish stock and assist with department processes.

Skills

Verbal communication

Written communication

Organizational skills

Interpersonal skills

Customer service

Multitasking

ConnectWise

Education

High school diploma

Tools

ConnectWise

Job description

Build Your Career Where You Matter

Join CBX Solutions, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services.

At CBX Solutions, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you’re a problem-solver, innovator, or passionate about service, you’ll thrive here. Be part of a team that invests in your future, celebrates your success, and values your contribution.

Why Work With Us?

We’re committed to your success, personally and professionally. You’ll have access to:

• Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
• Work-Life Balance: Generous paid time off for rest, family, and self-care.
• Career Growth: You’ll benefit from continuous learning, mentorship, and leadership training including access to CBX University, our in-house development program.
• Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.

The service coordinator is primarily responsible for taking all incoming service requests and entering them in to Connectwise. The position will coordinate the flow of information between customers and service staff in order to facilitate the resolution/completion of all service requests.

Essential Functions

• Prioritizing, scheduling and dispatching service staff;
• Ordering and expediting all required parts;
• Reviewing resolved service tickets upon completion of work;
• Verification of time entries/GPS logs;
• Replenishing stock able products and accountability;
• Assistance with the development, implementation and documentation of Service Department processes.

Minimum Qualifications

• High school diploma
• Strong verbal and written communication skills
• Strong organizational skills
• Strong interpersonal and customer service skills
• Ability to multitask, work under pressure and meet deadlines
• Experience with Connectwise a plus
• Must pass pre-employment background check and drug test

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this role, the employee is regularly required to talk, hear, and see. The employee is frequently required to stand, walk, use hands to handle or feel objects, and reach with hands and arms. This role requires frequent lifting of items weighing 5–25 pounds and occasional lifting of up to 50 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. This position operates in both a professional office setting and a warehouse environment. The role routinely uses standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines. Occasional travel to project sites may be required. Warehouse conditions include proximity to forklifts and other heavy machinery and the use of various tools and hardware. Employees may be subject to frequent heavy lifting and exposure to variable weather conditions, including extreme heat and cold. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of the knowledge, skills, and/or abilities required to fulfill the essential functions of the role. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.

Equal Opportunity Employer

CBX Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

We are a VEVRAA Federal Contractor and give priority referral to protected veterans. We are committed to taking affirmative action to employ and advance in employment qualified minorities, women, individuals with disabilities, and protected veterans.