Service Coordinator

TCH Medical Center; Houston (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Texas Children's Hospital in Houston seeks an RN Service Coordinator to support clinical practice and patient care across developmental stages. You will assist Managers, promote nursing standards, and drive efficient service operations in a fast-paced environment.

The role emphasizes patient/family education, collaboration, and maintaining high standards of care with EPIC system familiarity and strong communication skills.

Qualifications

• RN licensure in Texas or compact licensure with current BLS certification.
• 1 year 6 months OR experience; 2 years OR preferred.
• Current enrollment in BSN/Bridge programs acceptable per policy.

Responsibilities

• Assess patients with input from family and coordinate care planning.
• Document nursing assessments and review surgical procedures.
• Coordinate, analyze, and review operative procedures with the team.
• Educate patients and families; involve them in care planning.
• Demonstrate professional communication, teamwork, and customer service.

Skills

Communication skills

Team coordination

Critical thinking

Customer service

Time management

Flexibility

Education

RN licensure (Texas)

BLS certification

Tools

EPIC

Job description

We are searching for an RN Service Coordinator -- someone who works well in a fast-paced setting. In this position, you will support excellence in clinical practice and the care of patients in accordance with their developmental stages. The Service Coordinator will help in the daily operations of the service by assisting the Managers by promoting the development of other nursing professionals, demonstrating clinical expertise, and implementation of the departmental standards of nursing practice.

Think you’ve got what it takes?

Job Duties & Responsibilities

• Assesses patients with input from the parent/family.
• Collects data from patient, family, laboratory, and other medical reports according to guidelines as documented on the Preoperative/Holding Area Assessment form.
• Completes nursing assessment of the patient/family including biological, psychological, age appropriate developmental, environmental, cultural, and spiritual needs in an organized and systematic manner as documented on the Preoperative/Holding Area Assessment and Intraoperative Nursing Record as observed by the supervisor.
• Coordinates, analyzes, and reviews surgical procedures as observed by the supervisor.
• Documents assessment including patient needs or other clinical judgements according to Operating Room Standards of Practice and Protocols (AORN Standards).
• Determines patient needs and priorities for care with special consideration given to patient teaching as documented on the Preoperative record.
• Involves patient/family in the planning, implementation and evaluation of patient care.
• Educates patients and families.
• Cares for one or more of the following age groups routinely: Neonates, Infants, Toddler, Preschool Age, School Age, Adolescent, and Adult.
• Demonstrates commitment to team, flexibility, professional interpersonal, communication, critical thinking, and customer service skills.
• Accountable for managing time and resources in a cost effective manner.
• Accountable for the coordination of the specialty services.
• Accountable for maintaining professional development of self and participates in development of others.
• Accountable for performing other essential job related functions.

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Skills & Requirements

• Bachelor's Degree in nursing or Associate's Degree in nursing with acceptance or current enrollment in a BSN program and signed agreement (see comments below) or an associate’s degree in a related field accepted by the Texas Board of Nursing for the purposes of obtaining and maintaining an RN license or Technical diploma in nursing with acceptance or current enrollment in a BSN program and signed agreement (see comments below) or other Must be currently enrolled in a nursing bridge program working toward an MSN. Verified BSN-equivalency or a signed agreement is required.

• Required RN - Lic-Registered Nurses by the Texas Board of Nursing or Nursing Licensure Compact and BLS - Cert-Basic Life Support BLS - Cert-Basic Life Support issued by the American Heart Association

• 1 year 6 months of operating room experience - required
• At least 2 years' operating room experience preferred
• Coordinator or Charge experience preferred

• EPIC experience preferred

• NEW HIRES AND TRANSFERS FROM TCP/TCU OR HP EFFECTIVE 4/1/19: New hires, current TCP/TCU employees, and HP employees who enter the role effective 4/1/19 or later, require either (1) a bachelor's degree or (2) an associate's degree or technical diploma with current enrollment in a BSN program and a signed agreement to obtain a BSN.
• TRANSFERS FROM TCH/TPG/TCG EFFECTIVE 4/1/19: Current Texas Children's employees already in RN-required jobs who enter the role effective 4/1/19 or later require either a Bachelor's Degree in Nursing, an Associate's Degree in Nursing or an associate’s degree in a related field accepted by the Texas Board of Nursing for the purposes of obtaining and maintaining an RN license, or a Technical Diploma in Nursing. EMPLOYEES IN A STAFF NURSE JOB PRIOR TO 4/1/19: Current incumbents who were in the job prior to 4/1/19, require either a Bachelor's Degree in Nursing, an Associate's Degree in Nursing or a Technical Diploma in Nursing.
• EMPLOYEES IN A RN-REQUIRED JOB PRIOR TO 4/1/19 AND IMPACTED BY WORK REDISIGN/REORGANIZATION: If rehired on or within 180 days following work redesign/reorganization, prior grandfathered classification above will still apply. If rehired after 180 days following work redesign/reorganization, the employee will be treated as a New Hire and standard Educational requirements above must be met.